Online Banking Call Center Representative -2-10pm
Company: Ultimate
Location: Bethesda
Posted on: May 13, 2022
Job Description:
Seeking professional Customer Service Representatives for a
direct hire position in Bethesda, Maryland. Parking and lunches
provided. This position is full-time and the hours are
2:00pm-10:00pm Monday through Friday. No weekend hours are
required. Salary is dependent on experience and will range from
$41k-50k.Duties will include but may not be limited to:
- Take customer calls and provide accurate, satisfactory answers
to their queries and concerns
- De-escalate situations involving dissatisfied customers,
offering patient assistance and support
- Guide callers through troubleshooting, navigating the company
site or using the products or services
- Review customer or client accounts, providing updates and
information about billing, shipping, warranties and other account
items
- Effectively explain the products and services to customers via
the internet or by telephone. -Cross-sell additional products and
services for relationship building.
- Collaborate with other call center professionals to improve
customer service
- Remain current on changes within the legal, regulatory,
economic, competitive, and technology environments which may affect
the internet bank operation. -Have a comprehensive understanding of
Compliance areas such as: OFAC, SAR, REGD, REGE, REGCC, and
BSA/AML.
- Help to train new employees and inform them about the company's
customer management policiesRequirements:
- Experience in the banking industry required
- Expertise in the customer service and accurate data entry
skills
- Strong communication, great phone etiquette
- Great active listening skills
- A patient and empathetic attitude
- Troubleshooting skills, either basic or advanced, depending on
the role and industryWe are an equal opportunity employer and make
hiring decisions based on merit. Recruitment, hiring, training, and
job assignments are made without regard to race, color, national
origin, age, ancestry, religion, sex, sexual orientation, gender
identity, gender expression, marital status, disability, or any
other protected classification. We consider all qualified
applicants, including those with criminal histories, in a manner
consistent with state and local laws, including the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance.
Keywords: Ultimate, Bethesda , Online Banking Call Center Representative -2-10pm, Accounting, Auditing , Bethesda, Maryland
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