Online Banking Call Center Representative -2-10pm

Company: Ultimate
Location: Bethesda
Posted on: May 13, 2022

Job Description:

Seeking professional Customer Service Representatives for a direct hire position in Bethesda, Maryland. Parking and lunches provided. This position is full-time and the hours are 2:00pm-10:00pm Monday through Friday. No weekend hours are required. Salary is dependent on experience and will range from $41k-50k.Duties will include but may not be limited to:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Effectively explain the products and services to customers via the internet or by telephone. -Cross-sell additional products and services for relationship building.
• Collaborate with other call center professionals to improve customer service
• Remain current on changes within the legal, regulatory, economic, competitive, and technology environments which may affect the internet bank operation. -Have a comprehensive understanding of Compliance areas such as: OFAC, SAR, REGD, REGE, REGCC, and BSA/AML.
• Help to train new employees and inform them about the company's customer management policiesRequirements:
  • Experience in the banking industry required
  • Expertise in the customer service and accurate data entry skills
  • Strong communication, great phone etiquette
  • Great active listening skills
  • A patient and empathetic attitude
  • Troubleshooting skills, either basic or advanced, depending on the role and industryWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Bethesda , Online Banking Call Center Representative -2-10pm, Accounting, Auditing , Bethesda, Maryland