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Sr. Administrative Assistant

Company: Marriott International, Inc
Location: Bethesda
Posted on: June 16, 2022

Job Description:

Posting Date Jun 10, 2022
Job Number
Job Category Administrative
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?



The purpose of this role is to provide proactive administrative, event and travel planning, as well as project management support for the Global Officer for Customer Experience, Loyalty and Ventures (CLV), as well as their leadership team. This role is expected to partner with other administrative assistants within Consumer Operations and Marriott International to ensure smooth daily operation, including meeting and travel planning, proactive calendar management, and help driving overall team morale. Consumer Operations is a very fast-paced, highly dynamic organization.

The administrative responsibilities for this role will encompass all facets of administrative support, e.g. proactive calendar management and travel planning (including international) updating organizational charts, coordinating performance reviews, processing invoices, managing office space, submitting monthly updates for senior leadership, completing expense reports, payroll and work readiness, etc. The event planning responsibilities for this role will vary but include the planning, agenda creation, content delivery and execution of leadership meetings and Town Halls, as well as various organization wide events.

The person in this position will need to have a passion for creativity and design, problem solving, organizational sense and savvy. Decision-making skills have to be sharp due to the sensitivity, confidentiality and urgency of material. Positive attitude and communication skills are critical as the role's effectiveness will be largely based on its ability to work within and across teams, often international, considering multiple time zones and cultural nuances as well as networking with key internal contacts, and coordinating efforts with external vendors. Constant re-prioritization of daily workload is paramount due to the nature of the business and the critical tasks that may occur unexpectedly.


Education and Experience

--- High school diploma or GED and 5+ years' experience as an administrative assistant or related professional area required


--- 4-year degree from an accredited university required

--- 4-year degree from an accredited university, Hotel and Restaurant Management focus preferred

--- Hotel Operations or Event Management experience is preferred

Experience performing the full range of administrative processes typically gained through extensive years of experience required
Experience working with advanced functions of Microsoft Office, specifically Word, PowerPoint, Excel and Outlook required
Experience working other software packages preferred
Experience managing a fast paced dynamic executive calendar required
Demonstrated ability to be highly flexible and receptive to change required
Demonstrated ability to work with considerable independence, using solid judgement and ensuring integrity, compliance, and confidentiality of sensitive information required
Demonstrated ability to prioritize work based on immediate business needs in a fast-paced environment required
Strong oral and written communication skills required
Excellent interpersonal skills and being able to collaborate effectively with others required
Demonstrated ability required:
Carry out oral and written instructions
Make decisions independently
Establish and maintain cooperative working relationships
Prepare correspondence independently
Must possess a 'can do' attitude


Schedules appointments and meetings or makes travel arrangements for department personnel, evaluating alternatives and making decisions regarding pricing and logistical issues.
Assists in planning larger scale meetings outside the office, including selecting locations, organizing rooms, food and beverage selection, conference room needs, collateral and supplies, full logistics for meetings, and other duties for the meeting, while managing to a budget
Answers departmental telephone line(s); provides callers with responses to all types of requests, both routine and those requiring research and follow-up; directs calls to the appropriate person or takes messages. Develops alternative methods to handle requests and address ambiguous issues. Routinely responds back directly to the caller after performing research or follow-up.
Composes all types of correspondence or documents, many times on behalf of the supervisor. Correspondence may be directed toward outside owners, customers or senior level executives. Typically drafts correspondence under own signature.
Responds to and routes sensitive inquires to the appropriate business stakeholder
Identifies areas where new administrative policies and procedures may be necessary within a department. Initiates the project to develop the new policy or procedure.
Researches questions and problems regarding departmental or administrative policies, procedures, information or services, including questions, which are complex in nature. Gathers data from multiple sources and analyzes information as appropriate.
Reconciles departmental expense accounts as reflected on the distribution summary or operating statement; identifies discrepancies and prepares variance analyses to explain comparisons to last year's results or the current year budget. May assist in the development and forecasting of budget items.
Processes data through an automated administrative system, such as expense reports, accounts payable, payroll and personnel data. Performs research and follow-up necessary to solve problems encountered.
Sets priorities and establishes procedures for completing responsibilities.
Delegate portions of work to others when appropriate.
Resolves and determines the urgency level of conflicting priorities. Prioritizes some aspects of the work for the supervisor, such as identifying critical items and ascertaining which items are to be delegated to subordinate managers, handled by the supervisor or handled by incumbent.
Works with leaders on assessing needs for team meetings and offsites

Supervision Received

Incumbent receives minimal supervision. Instructions are received at the beginning of complex projects and sensitive assignments and the resulting work is generally reviewed at completion. Some work may be distributed without review.
Incumbent is responsible for setting priorities and establishing procedures for completing responsibilities. Incumbent may delegate portions of work to others. Incumbent is responsible for resolving and determining the urgency level of conflicting priorities. Incumbent is responsible for prioritizing some aspects of the work for the supervisor, such as identifying critical items and ascertaining which items are to be delegated to subordinate managers, handled by the supervisor or handled by incumbent.



Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
Able to work with different levels of management and management styles as needed in position


Keeps work group informed, speaks and writes clearly and concisely
Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate
Communicates in a timely, proactive manner, receives directions and feedback well

Job Related Business Focus

Actions support key business values of customer service, associate satisfaction and financial success
Demonstrates pleasant, helpful and accurate service to internal and external customers
Respects fellow associates
Efficiently purchases and utilizes resources to produce quality products

Planning & Organizing

Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan
Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments

Problem Solving

Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate
Directs problems to higher level or applicable department for resolution


Works well in a team environment
Acts as a liaison with other resources/departments as appropriate
Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate

Technical Expertise

Demonstrates requisite technical expertise as defined by the position.

Work Habits

Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately
Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties
Consistently strives to improve these skills and represents staff and division positively
..... click apply for full job details

Keywords: Marriott International, Inc, Bethesda , Sr. Administrative Assistant, Administration, Clerical , Bethesda, Maryland

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