Patient Access Specialist II- Practice Operations- Remote Opportunity
Company: University of Maryland Faculty Physicians
Location: Baltimore
Posted on: April 3, 2026
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Job Description:
Responds to a high volume of appointment requests, including
telephone calls, emails, work queues and other electronic messages,
for scheduling of appropriate medical exams, procedures, and tests
with and without demographic collection and insurance registration.
ESSENTIAL FUNCTIONS Answers and triages incoming calls and requests
in a prompt, professional, and polite manner; demonstrating
knowledge of FPI and its practices, including payer contracts,
policies, best practices, and escalation paths. Completes
scheduling from work queues to fulfill requests from internal and
external/referring providers, including but not limited to
referring requests to schedule, bumped appointments, reschedules
from reminder cancellations, direct/open scheduling requests,
no-show reschedules, and wait list scheduling. Schedules patient
appointments and reminds patients of necessary items to bring
including their referral and medications. Demonstrates knowledge of
provider scheduling protocols, and template guardrails, and
communicates patient instructions as part of practice pre-visit
activities, including insurance requirements and what to bring to
the appointment. Documents complete and clear messages and
distributes messages regarding clinical questions and escalation
messages promptly and appropriately to ensure technicians, nurses,
nurse practitioners, and physicians have appropriate information
for response. Handles inquiries about insurances accepted, office
hours, services, locations, exam fees, doctor information, etc.
Accepts, documents, and schedules appointments based on referrals
from social workers, discharge planners, physicians, and
physicians’ offices. Documents referral information (payer, date,
reason for visit, other insurance information) in the appropriate
system for verification and follow-up. EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) preferred
Minimum 2 years of medical office or call center experience Entry
level computer skills (specific programs as deemed by department)
Strong customer service and phone etiquette skills Accurate data
entry skills Total Rewards The referenced base salary range
represents the low and high end of University of Maryland’s Faculty
Physician’s Inc. salary range for this position. Some candidates
will not be eligible for the upper end of the salary range. Exact
salary will ultimately depend on multiple factors, which may
include the successful candidate's geographic location, skills,
work experience, market conditions, internal equity, responsibility
factor and span of control, education/training and other
qualifications. University of Maryland Faculty Physician’s Inc.
offers a total rewards package that supports our employees' health,
life, career and retirement. More information can be found here:
https://www.umfpi.org/jobs/summary-employee-benefits .
Keywords: University of Maryland Faculty Physicians, Bethesda , Patient Access Specialist II- Practice Operations- Remote Opportunity, Administration, Clerical , Baltimore, Maryland
