DMV Customer Service Technician (Hourly/wage) - Culpeper Customer Service Center 02644 & 03137
Company: DHRM
Location: Culpeper
Posted on: April 2, 2026
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Job Description:
Title: DMV Customer Service Technician (Hourly/wage) - Culpeper
Customer Service Center 02644 & 03137 State Role Title: Other
Office and Administrative Support Workers Hiring Range: $19.72.
Prior relevant DMV work experience may increase the wage rate Pay
Band: 3 Agency: Department of Motor Vehicles Location: CULPEPER CSC
Agency Website: www.dmv.virginia.gov Recruitment Type: General
Public - G Job Duties Virginia’s Department of Motor Vehicles (DMV)
is looking for a service-oriented professional to work as a
Customer Service Technician at the Culpeper Customer Service
Center. If you possess strong customer service and problem-solving
skills, with a willingness to learn, and want a career with growth
opportunities, we would like to talk with you. The selected
applicants will handle various customer transactions to include
communicating policies, procedures, and regulations; issuing IDs;
processing applications; administering vision, driver, and in-car
road tests. In addition, processing vehicle registrations and
titling, tax collection, and other DMV related services. Training
will be provided to ensure your success. In addition, we offer a
competitive salary, excellent health and retirement benefits,
twelve paid holidays per year, paid annual, sick, and
family/personal leave, and deferred compensation. The Virginia
Department of Motor Vehicles (DMV), headquartered in Richmond,
Virginia, serves approximately 6.2 million licensed drivers and ID
card holders with over 8.4 million registered vehicles. In
addition, DMV serves a wide array of businesses, including dealers,
fuels tax customers, rental companies, driving schools, other state
agencies, local governments, and non-profit organizations. DMV
operates upon five fundamental core values: Trustworthiness,
Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t
just talk about our core values, we live them! Minimum
Qualifications Customer service experience, personal computers,
computer information systems, databases and how they support
service operations, mathematics and basic accounting practices and
principles such as reconciliations. Interpret, explain and apply
complex statutes such as the Motor Vehicle Code, and other laws,
rules, regulations, policies and procedures, adapt to frequent
statute, policy and procedural changes. Analyze records, files and
other documents to reach logical and legal conclusions. Proven
ability to work well under pressure during peak workload periods,
work cooperatively with others in a team environment, communicate
in a courteous, professional and tactful manner, both orally and in
writing, with all levels of staff and a diverse customer
population, complete required employee training, perform work tasks
at different work stations within the CSC as assigned, operate all
equipment necessary to perform the job. Must be able to work Monday
–Saturday with varied hours. Prefer experience with Privacy
Protection Act, DMV policies and procedures related to CSC
operations . Additional Considerations Special Instructions You
will be provided a confirmation of receipt when your application
and/or résumé is submitted successfully. Please refer to “Your
Application” in your account to check the status of your
application for this position. Selected candidate(s) must complete
the I-9 Employment Eligibility Verification Form. DMV participates
in E-Verify. All applicants for employment must consent to a
background check. Selected candidates must consent to a
fingerprint-based criminal history check, driver record check, and
background investigation, if applicable. As a condition of
employment, the DMV will be alerted of any convictions for moving
violations, including license suspension. Submission of an online
application is required. DMV does not accept applications, resumes,
cover letters, etc., in any other format. When applying for jobs,
please ensure your online application or resume is complete with
duties and skills associated with your work experience and years of
experience to properly assess your skills in the screening process.
Candidates are evaluated based on information provided Contact
Information Name: DMV Employment Phone: 703-530-3565 Email:
employment@dmv.virginia.gov In support of the Commonwealth’s
commitment to inclusion, we are encouraging individuals with
disabilities to apply through the Commonwealth Alternative Hiring
Process. To be considered for this opportunity, applicants will
need to provide their AHP Letter (formerly COD) provided by the
Department for Aging & Rehabilitative Services (DARS), or the
Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status
questions and submit their disability documentation, if applicable,
to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can
be found at AHP Letter or by calling DARS at 800-552-5019. Note :
Applicants who received a Certificate of Disability from DARS or
DBVI dated between April 1, 2022- February 29, 2024, can still use
that COD as applicable documentation for the Alternative Hiring
Process.
Keywords: DHRM, Bethesda , DMV Customer Service Technician (Hourly/wage) - Culpeper Customer Service Center 02644 & 03137, Customer Service & Call Center , Culpeper, Maryland
