Starry Internet Installer
Company: Starry
Location: Washington
Posted on: February 9, 2026
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Job Description:
Job Description Job Description Starry is looking for
tech-savvy, intellectually curious individuals who want to help us
redefine the way that end users access the internet. If you feel
that the cable internet industry is long overdue for a technology
disruption and you own more IoT devices than you know what to do
with, you’re probably one of us. As a Starry Expert in the field,
you’ll be the face of Starry Internet to customers. On a regular
appointment, you’ll set them up for success with their new Starry
Station router, provide “white glove service” to connect all their
devices, and explain in human terms how our wireless broadband
internet service works. You’ll need to have strong time management,
a knack for troubleshooting, and the ability to juggle multiple
projects at once. In addition to being punctual, you are an
engaging, approachable, and empathetic person. Our ideal candidate
not only enjoys teaching someone how to use something new, but
they’re energized by sharing their passion for groundbreaking
technology. You should be versatile; able to interact with a range
of personalities from building owners to tenants. This isn’t an
office job, so we want someone who enjoys being on the move and
interacting with people, not keyboards. What you'll do: Be the
point person for installation and activation of Starry Internet
services for new customers Connect a customer to the Starry
Internet infrastructure using coax, phone lines, or ethernet
Investigate and resolve device and network specific issues at point
of installation: Think everything from helping get a wireless
printer connected to making sure there’s no interruptions when
streaming or gaming Act as a valued source of “on the ground”
feedback from customers and be asked to report back and present
your findings in order to improve our service and technology Log
customer feedback and concerns to ensure the accurate tracking of
satisfaction metrics Educate customers on how to operate the
equipment after setup and installation to ensure their long-term
success with the service Experience and skills required: 1–3 years
of proven IT and/or field experience Experience wiring 66 and 110
punch blocks Experience terminating coax, RJ11, and RJ45 cables
Ability to work independently and proactively Must be able to lift
up to 40 lbs regularly, respond quickly to avoid or mitigate
potentially dangerous situations, move safely over uneven terrain,
safely climb ladders while carrying up to 40 lbs, work in extreme
weather, and wear personal protective gear correctly Must be able
to adhere to OSHA safety guidelines and wear personal protective
gear correctly Must be able to bustle about, bend, squat, or stand
for prolonged periods of time Extra credit: Past experience at an
ISP or telecommunications company and paired with a constant desire
to tear all the systems you used apart and build something better A
Certification Tool sheds feel more like toy stores and you know
your way around wiring and cabling You love new technology,
Internet of Things, and have a veritable library of gizmos around
your home We work hard, so we take care of each other and try to
enjoy ourselves along the way. We have: Generous employer
contribution for you and your dependents on low deductible health
plan, dental plan, vision plan, AD&D, and life insurance and
access to our 401(k) retirement plan 12 weeks of 100% paid parental
leave for all new parents after six months of continuous employment
Happy Interneting! Disclaimer: This job description is not designed
to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee. Starry, Inc.
is an equal employment opportunity employer and does not
discriminate against any applicant because of race, creed, color,
age, national origin, ancestry, religion, gender, sexual
orientation, disability, genetic information, veteran status,
military status, application for military service or any other
class protected by state or federal law. Qualified Applicants must
be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work
authorization now or in the future for employment in the United
States. Hourly rate of $27.00-$33.00/hr. Final salary will be based
on a variety of factors, including experience, education, and
training. Verizon recently acquired Starry and plans to transition
Starry employees into Verizon compensation and benefits programs.
This position will be part of that planned transition.
Keywords: Starry, Bethesda , Starry Internet Installer, Engineering , Washington, Maryland
