Director, Sales - Full Time - Washington, DC Metro area
Company: Balfour Senior Care, LLC
Location: Bethesda
Posted on: January 12, 2021
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Job Description:
Service. Innovation. Respect. Our communities are well-regarded
for their comfortable elegance and for the individualized quality
of life. But it's our dedication to service, innovation and respect
that truly define "The Balfour Way". At Balfour Senior Living, life
is all about having extraordinary choices. We will provide you with
opportunities to develop your skills in a way that will help you
realize your potential as a Balfour associate and as an individual.
At Balfour Senior Living, our luxury communities designed by
award-winning architects and interior designs have created a new
generation of retirement living offering a full continuum of
services from independent living through assisted living and memory
care in a rental setting.--Our residents are passionate about
making the most of every day, and--they proudly share their lives
with family and friends.--Our associates--value--integrity and
respect and we all work together to create a gracious home
providing superior service. This position is available in the
Washington DC metro area and Boston, Massachusetts metro area.
POSITION SUMMARY: In this role, you will be responsible for the
planning, organization, and implementation of a comprehensive sales
program for your community or campus assigned. Reporting to the
Regional VP of Operations with dotted line reporting to the VP of
Sales and Leasing, the Director of Sales is responsible for leading
a sales team to achieve maximum community occupancy and revenue
objectives. ESSENTIAL JOB RESPONSIBILITIES: * Work with the
Executive Director(s) and the VP of Sales and Leasing to develop
and implement an effective sales and marketing plan. * Actively
manage relationships with prospective residents and their families
utilizing a team relationship selling approach. * Supports
Executive Director(s) in the daily leadership of the sales team to
meet or exceed monthly company/community sales standards and
expectations. * Leads effective strategy discussions for follow up
on prospective residents. * Coach, manage, and develop
sales/leasing team to meet performance expectations. Provide
feedback to ensure best practices are being utilized and team is
successful at achieving sales goals. * Respond to telephone
inquiries, remotely and in real time where possible, and conduct
walk-in and scheduled tours with prospective residents or
interested parties. * Spends significant time in the "sales zone"
managing proactive outreach and responsiveness to potential
residents and influencers, doing home visits, executing creative
follow up, purposefully planning for each interaction, etc. *
Spends some time in the "outreach zone" managing proactive outreach
and responsiveness to professional referral resources reinforcing
Balfour's brand and awareness opportunities for their client
referrals. * Accurately maintain the community's database by
collecting and entering information about inquiries and recording
consistent and appropriate follow up communication with inquiries
and prospective residents. * Develop and maintain relationships
with potential referral sources and conduct on-going field visits.
* Qualify all current and potential referral sources, effectively
matching our services to their needs, thus maximizing referral
potential. * Research and maintain current information on local
competition and new services and competitors entering the
marketplace. As requested, gather specific market/competitive
information and report findings to VP of Sales and Leasing and the
Executive Director(s). * Ensures accurate tracking of move-ins,
move-outs, transfers, and quantity vs. quality of referral
activity, helps team determine appropriate follow up actions. *
Communicates with the Executive Director(s) to ensure that the
community, including all available apartments, model apartments,
common areas and grounds are staged, marketable and presentable. *
Attend and participate in core Balfour sales training events and
maximize techniques to grow census/revenue. * Provide opportunities
for greater community members and prospects to visit and tour the
community by promoting appropriate special events. QUALIFICATIONS,
KNOWLEDGE, & SKILLS REQUIRED: * Creative and?"out of?the box"
thinker? * Expertise in "relationship?selling" and a demonstrated
ability to close * Must demonstrate competence in the following
areas:* Ability to connect and build trust with clients and their
circle of influences * Ability to understand and manage emotions
arising from client situations * Ability to guide clients toward
solutions?* Experience in a customer?service-oriented setting *
Demonstrated ability to lead and work in a team environment *
Effective verbal and written?communication skills are required,
including the ability to communicate openly,?honestly and
responsibly with others * Ability to read, speak, and?understand
the English language * Must possess a current driver's license
QUALIFICATIONS, KNOWLEDGE & SKILLS PREFERRED:* Experience in?senior
living, including?assisted living and memory care environments
preferred * Bachelor's degree or?equivalent experience and
education preferred * Experience with motivational interviewing
techniques preferred PHYSICAL REQUIREMENTS/WORKING CONDITIONS: *
Standing for the majority of shift * Ability to work nights,
weekends and?holidays required Balfour Senior Living is an Equal
Opportunity Employer (EOE) complying with state and local laws
governing nondiscrimination in employment and providing equal
employment opportunities without regard to age, race, color,
religion, sex, gender identity or expression, sexual orientation,
national origin, ethnicity, age, disability, genetic information,
or racial status. This policy applies to all terms and conditions
of employment including but not limited to recruiting, hiring,
placement, promotion, discharge, termination, layoff, recall,
transfers, compensation, benefits, and training.
Keywords: Balfour Senior Care, LLC, Bethesda , Director, Sales - Full Time - Washington, DC Metro area, Executive , Bethesda, Maryland
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