Director, Sales - Full Time - Washington, DC Metro area

Company: Balfour Senior Care, LLC
Location: Bethesda
Posted on: January 12, 2021

Job Description:

Service. Innovation. Respect. Our communities are well-regarded for their comfortable elegance and for the individualized quality of life. But it's our dedication to service, innovation and respect that truly define "The Balfour Way". At Balfour Senior Living, life is all about having extraordinary choices. We will provide you with opportunities to develop your skills in a way that will help you realize your potential as a Balfour associate and as an individual. At Balfour Senior Living, our luxury communities designed by award-winning architects and interior designs have created a new generation of retirement living offering a full continuum of services from independent living through assisted living and memory care in a rental setting.--Our residents are passionate about making the most of every day, and--they proudly share their lives with family and friends.--Our associates--value--integrity and respect and we all work together to create a gracious home providing superior service. This position is available in the Washington DC metro area and Boston, Massachusetts metro area. POSITION SUMMARY: In this role, you will be responsible for the planning, organization, and implementation of a comprehensive sales program for your community or campus assigned. Reporting to the Regional VP of Operations with dotted line reporting to the VP of Sales and Leasing, the Director of Sales is responsible for leading a sales team to achieve maximum community occupancy and revenue objectives. ESSENTIAL JOB RESPONSIBILITIES: * Work with the Executive Director(s) and the VP of Sales and Leasing to develop and implement an effective sales and marketing plan. * Actively manage relationships with prospective residents and their families utilizing a team relationship selling approach. * Supports Executive Director(s) in the daily leadership of the sales team to meet or exceed monthly company/community sales standards and expectations. * Leads effective strategy discussions for follow up on prospective residents. * Coach, manage, and develop sales/leasing team to meet performance expectations. Provide feedback to ensure best practices are being utilized and team is successful at achieving sales goals. * Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties. * Spends significant time in the "sales zone" managing proactive outreach and responsiveness to potential residents and influencers, doing home visits, executing creative follow up, purposefully planning for each interaction, etc. * Spends some time in the "outreach zone" managing proactive outreach and responsiveness to professional referral resources reinforcing Balfour's brand and awareness opportunities for their client referrals. * Accurately maintain the community's database by collecting and entering information about inquiries and recording consistent and appropriate follow up communication with inquiries and prospective residents. * Develop and maintain relationships with potential referral sources and conduct on-going field visits. * Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential. * Research and maintain current information on local competition and new services and competitors entering the marketplace. As requested, gather specific market/competitive information and report findings to VP of Sales and Leasing and the Executive Director(s). * Ensures accurate tracking of move-ins, move-outs, transfers, and quantity vs. quality of referral activity, helps team determine appropriate follow up actions. * Communicates with the Executive Director(s) to ensure that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and presentable. * Attend and participate in core Balfour sales training events and maximize techniques to grow census/revenue. * Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate special events. QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED: * Creative and?"out of?the box" thinker? * Expertise in "relationship?selling" and a demonstrated ability to close * Must demonstrate competence in the following areas:* Ability to connect and build trust with clients and their circle of influences * Ability to understand and manage emotions arising from client situations * Ability to guide clients toward solutions?* Experience in a customer?service-oriented setting * Demonstrated ability to lead and work in a team environment * Effective verbal and written?communication skills are required, including the ability to communicate openly,?honestly and responsibly with others * Ability to read, speak, and?understand the English language * Must possess a current driver's license QUALIFICATIONS, KNOWLEDGE & SKILLS PREFERRED:* Experience in?senior living, including?assisted living and memory care environments preferred * Bachelor's degree or?equivalent experience and education preferred * Experience with motivational interviewing techniques preferred PHYSICAL REQUIREMENTS/WORKING CONDITIONS: * Standing for the majority of shift * Ability to work nights, weekends and?holidays required Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.

Keywords: Balfour Senior Care, LLC, Bethesda , Director, Sales - Full Time - Washington, DC Metro area, Executive , Bethesda, Maryland