BethesdaRecruiter Since 2001
the smart solution for Bethesda jobs

Help Desk Manager

Company: SPN
Location: Bethesda
Posted on: February 19, 2021

Job Description:

SPN Solutions is seeking to hire a senior level, skilled Help Desk Managers to support ongoing critical requirements with one of our Defense customers in Bethesda, MD. The Help Desk Managers will be responsible for managing helpdesk operations in an enterprise network environment. The Helpdesk supports client staff on location managing installation, support, upgrade and upkeep of thousands of federal applications, users, and network systems. The Help Desk Managers will function as part of a team, inclusive of customers, and must demonstrate sufficient written and communication skills to ensure success.

Primary Job Duties

  • Manage Helpdesk operations in an enterprise network environment. The Helpdesk supports client staff on location managing installation, support, upgrade and upkeep of thousands of federal applications, users, and network systems.
  • Lead and supervise a team of Help Desk Technicians providing support to end-users.
  • Manage the helpdesk ticket queue daily, creating, routing, and remedying tickets.
  • Manage staff, including hiring, training, scheduling work assignments, and conducting evaluations.
  • Analyze customer organizational needs and direct the resolution of a wide range of computer problems with comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, printers, network components, and other peripheral components.
  • Ability to multitask, oversee multiple projects at one time, track, and trend problems, identify issues, and develop solutions. Work with other department leads to resolve large-scale issues.
  • Create, edit, and review quality assurance on project documentation, SOPs, system requirements, and more.
  • Initiate and manage mission critical projects while running daily operations supporting the organization.
  • Oversee the creation and distribution of documentation and instructional material, such as related to project planning and end-user training.
  • Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.
  • Perform entitlement management duties, including modifying group/accounts in Active Directory (AD), creating/modifying Distribution Lists and Organizational Mailboxes in DEPO, adding/removing users Outlook Distribution List memberships, de-provisioning user accounts, and troubleshooting associated issues.
  • Oversee asset management, inventory management, and warehouse operations management responsibilities, including resource assignment and on-site stations for installation, support, upgrade, maintenance and refresh of desktops, laptops, tablets, printer devices and mobility devices.

    Qualifications
    • Strong customer service and interpersonal skills.
    • Ability to work independently with minimal supervision and manage multiple tasks simultaneously.
    • Ability to work well in an organization and coordinate across various groups and functional teams.

      Requirements
      • Minimum Six (6+) years hands on relevant experience.
      • Four-year bachelor's degree.
      • Experience with mobility hardware, operating systems, and service providers.
      • Comp TIA Security or A+ preferred.
      • Must meet DOD 8570 requirements.
      • Strong planning, organizational, and leadership skills.
      • Strong verbal and written communication skills.
      • Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients.
      • Extensive knowledge of project management processes, systems development methods, organizational change management concepts, and business process improvement methods.
      • In-depth knowledge of project planning techniques and automated project planning tools.
      • Ability to work in a team environment.
      • Excellent problem-solving and critical-thinking skills.
      • Experience with project cost management and resource capacity planning.
      • Experience with Business Process development and Change Management.

        Benefits

        At SPN, we have a corporate culture which fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values and culture.
        • Comprehensive Health, Dental, and Vision plans available for you and your family
        • Premier 401k retirement plan with corporate matching
        • Generous vacation and sick leave plan
        • Parental leave plan
        • Company paid Life and AD&D Insurance
        • Tuition reimbursement for continuing education
        • Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives

          SPN Solutions Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. SPN Solutions Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment.

Keywords: SPN, Bethesda , Help Desk Manager, Executive , Bethesda, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Release Manager/Engineer - Secret Clearance
Description: Job DescriptionWANTED: a mission driven profession with a PMP Certification and a secret clearance to become our next Release Manager/Engineer in Sterling, VA.As a Release Manager/Engineer, You Will (more...)
Company: AMERICAN SYSTEMS
Location: Sterling
Posted on: 03/3/2021

Director, Business Development
Description: Description Job Description:The Mission Solutions Operations MSO of the Intelligence Group of Leidos is seeking a Director of Business Development BD to lead BD for the Mission Operations and Support (more...)
Company: Leidos
Location: Chantilly
Posted on: 03/3/2021

Client Success Manager
Description: At Harbor Compliance, we're steering companies and nonprofits through the steps needed to achieve their organizational goals. From establishing new startups to helping global brands manage their business (more...)
Company: Harbor Compliance
Location: Lancaster
Posted on: 03/3/2021


Sr Capture Manager
Description: Description Job Description:Leidos has a current job opportunity for a Security Operations Center SOC Lead on the DISA GSM-O program in Alexandria, VA. POSITION SUMMARY:This position is responsible (more...)
Company: Leidos
Location: Chantilly
Posted on: 03/3/2021

Automotive Body Shop Manager
Description: The Faulkner Automotive Group is looking for a Body Shop Manager to run the largest collision center in all central PA Faulkner is a place you can establish a career and grow with the organization. (more...)
Company: The Faulkner Organization
Location: Harrisburg
Posted on: 03/3/2021

Associate Systems Director - SIGINT Ground
Description: Security Clearance Jobs for Defense and Intelligence Careers Associate Systems Director - SIGINT Ground In an era of dynamic change in space, Aerospace is addressing a generation of complex challenges. (more...)
Company: CLEARED CONNECTIONS
Location: Chantilly
Posted on: 03/3/2021

Organizational Change Manager
Description: Our client, an insurance leader Pennsylvania doing business in 26 states and with 1000 coworkers most of them remote, is hiring
Company: Criterion Executive Search, Inc.
Location: Lancaster
Posted on: 03/3/2021

Sr Capture Manager
Description: DESCRIPTION JOB DESCRIPTION: The National Solutions Operations NSO within the Intelligence Group of Leidos is searching for a Senior Capture Manager to focus on high value capture opportunities (more...)
Company: Leidos
Location: Chantilly
Posted on: 03/3/2021

Bilingual Site Manager
Description: Randstad is offering virtual interviews and remote onboarding as we work to open up our local offices safely. In locations where onsite work is currently required, we've established safety protocols (more...)
Company: Randstad
Location: Lancaster
Posted on: 03/3/2021

Management & Sales Training Program
Description: WELCOME TO SHERWIN-WILLIAMSHere, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at (more...)
Company: The Sherwin-Williams Company
Location: Harrisburg
Posted on: 03/3/2021

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Bethesda RSS job feeds