Senior Manager, Premium Products, CX, Homesnap

Company: CoStar Group, Inc.
Location: Bethesda
Posted on: April 6, 2021

Job Description:

US-MD Bethesda
Job Description
Homesnap, now a member of the CoStar Family, is an award-winning, fast-growing, DC area based company. We've built a real estate mobile and web solution that gives real estate agents access to the tools and information that they need to be great agents, and we believe that we can be the most important tool for every real estate agent in the country.-- Homesnap has a highly collaborative culture that values innovative thinkers. The Senior Manager, Premium Products, CX role will report directly to the Director of Customer Experience. What it takes to be successful (Responsibility and Scope) Overseeing an organization of retention specialists directly responsible for retaining B2C product lines - nearing 20 million+ in business revenue-- Develop, implement and continue to optimize retention strategies to promote higher renewal rates (ASP) while counterbalancing retention units-- Continued growth and education of the scope of knowledge the retention specialists possess through refined tactics-- Translate research measures into measurable strategies and guidance to the Premium Products team, while coaching to and delivering outlined results-- Champion opportunities to consistently Improve the Homesnap Agent Experience via the management of CX operations-- The ideal candidate is a proven analytically aligned professional, who is passionate about customer centricity, data analysis, change & innovation, critical thinking, relationship building & influencing - all with a focus on results and managing results of a team-- Demonstrated growth mentality: effective listening skills, respect for others' perspectives and contributions; can offer constructive feedback and can accept and grow from feedback received Basic Qualifications-- 5+ years of leading, managing, training, or otherwise being responsible for the success of a team 3+ years of direct retention or sales experience-- Experience managing team operations Preferred Qualifications-- Experience coaching data optimization Experience being responsible for a team quota-- Experience working in SaaS (Real Estate Tech preferred)-- Proven success working cross-functionally within an organization We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing Posted 2 Days Ago Full time R24036 About Us Founded in 1987, CoStar Group, Inc. (Nasdaq:CSGP) is the leading provider of commercial real estate information, analytics and online marketplaces. CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. CoStar data powers the $17 trillion world of real estate - delivering the sale, lease, property, tenant, contact, reporting and industry information that makes connections happen. We help our clients make smart investments and decisions. Eighty-three percent of the nation's commercial real estate transactions involve a CoStar subscriber, and the top 95% of the leading 1,000 brokerage firms use CoStar to inform their decisions. We also help create lasting experiences through our family of marketplaces. In addition to CoStar, CoStar Group brands and marketplaces include LoopNet, Apartments.com, BizBuySell, and Lands of America - collectively attracting more than 25 million monthly unique visitors. The Apartments.com Network is the nation's #1 most visited apartment listing network, with 45 million monthly visits, allowing renters to find their perfect homes. LAND.com connects landowners to their perfect properties, spots and open spaces. BizBuySell allows small business owners to bring their dreams to life. And LoopNet connects investors, sellers and brokers with clients who fall in love with their properties.-- Headquartered in Washington, DC, CoStar maintains offices throughout the U.S. and in Europe and Toronto, Canada with a staff of approximately 3,700 worldwide, including the industry's largest professional research organization. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .

Keywords: CoStar Group, Inc., Bethesda , Senior Manager, Premium Products, CX, Homesnap, Executive , Bethesda, Maryland