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Application Support Manager

Company: MicroData Systems
Location: Bethesda
Posted on: May 5, 2021

Job Description:

Application Support ManagerManages the day-to-day help desk operations and the support staff for Hotel Rooms, Events, Outlet and Back Office Enterprise Products. Previous Client experience is preferred.--

  • Vendor BPA Requests
    • Verify mobile key servers are correctly provisioned within the BPA portal
    • Respond to inquiries regarding provisioning status
    • Troubleshoot with vendor support when remote connections cannot be reached
    • Assist vendor analysts with establishing remote connections in emergency situations --
      • Vendor AD/ADM renewal requests
        • Coordinate with designated vendor contacts on establishing new requests
        • Manage and renew all mobile key vendor accounts on a quarterly basis
        • Troubleshoot with partners to re-enable expired or disabled accounts
        • Maintain accurate reporting of all vendor account statuses --
          • App Account password management
            • Provision Ving mobile key application accounts on a routine basis
            • Receive and maintain email notifications regarding expiration timeline
            • Schedule the account updates with all properties in scope
            • Provide professional demeanor within all communication channels. (email, phone call, voicemail, Microsoft Teams)
            • Update server and workstation accounts as documented
            • Test and confirm functionality with property contacts --
              • PKI Cert - Unmanaged/Off-Network
                • Request certificates on behalf of properties
                • Receive and maintain email notifications regarding expiration timeline
                • Schedule the server updates with all properties in scope
                • Provide professional demeanor within all communication channels. (email, phone call, voicemail, Microsoft Teams)
                • Update server and workstation accounts as documented
                • Test and confirm functionality with property contacts

Keywords: MicroData Systems, Bethesda , Application Support Manager, Executive , Bethesda, Maryland

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