Company: Genetics & IVF Institute, Inc.
Posted on: January 12, 2022
Fairfax Surrogacy is a full-service surrogacy agency helping
intended parents worldwide find a gestational surrogate to carry
their baby. Fairfax Surrogacy is the newest addition to the
Genetics and IVF Institute ("GIVF") portfolio of assisted
reproduction enterprises, which date back to 1984. Amongst many
accomplishments, GIVF was the first clinic to achieve a frozen
embryo twin birth in America. GIVF's founders also started Fairfax
EggBank and Fairfax Cryobank, both leaders in the industry. At
Fairfax Surrogacy, our goal is to provide education and support and
offer a high standard of credibility, transparency, diversity, and
compassion to all who seek our services.
We are looking for a full-time Case Manager to join our team. The
Case Manager will play a key role in providing guidance and a high
level of customer service to intended parents and gestational
surrogates throughout their family building journey. You'll act as
a strategic partner to all parties ensuring they feel supported and
are safely navigating all aspects of third-party reproduction to
create their family.
This dynamic position requires the ability to anticipate needs,
think critically, and offer solutions to problems with a high level
of professionalism and confidentiality. You will be responsible for
the management of each journey and assisting intended parents,
gestational surrogates, third-party professionals such as fertility
clinic staff, attorneys, insurance and counselors, and the Fairfax
team throughout all phases of the surrogacy journey.
The Case Manager will be the main point of contact for intended
parents from the moment they inquire about our services, until they
complete their journey and bring their baby back home.
Facilitate communication between all parties serving as a liaison
between intended parents, gestational surrogates, counselors,
attorneys, insurance brokers, fertility clinics, escrow companies,
delivery hospital, and all other professionals involved.
Provide intended parents with information and referrals to
third-party professionals and services needed throughout their
Coordinate psychological screening appointments, legal, and
Work closely with the Fairfax team and mental health professionals
to facilitate the matching process.
Communicate regularly and provide information, support, and
guidance to intended parents and gestational surrogates throughout
the process keeping all parties appraised of pertinent
Provide concierge-type services for intended parents, such as
assisting with gifts, providing support and guidance to intended
parent with travel needs, and arranging transportation and hotels
for the gestational surrogates.
Prepare hospital birth plans, coordinating with attorneys, intended
parents, gestational surrogates, delivery hospital, and social
Collaborate with the law firms and escrow provider to ensure timely
responses to legal issues and timely payment to all parties.
Assess insurance needs and work with insurance experts to address
claims, balance statements, and setting-up new policies as
Maintain information on cases updated on a timely manner in
Build and develop relationships within the community to promote our
Initiate and manage outreach activities to increase engagement and
continued interest of intended parents, including participation in
social media groups and in-person events.
Complete a broad variety of tasks that facilitate the Director's
ability to effectively lead the organization, including assisting
with special projects; designing, producing, or editing
documentation, reports, and presentations; and other projects as
Evaluate and assist in developing program policies and procedures
for improved workflow and anticipate future needs as the
Other projects/duties as assigned.
Qualifications and Experience:
Bachelor's degree in social work, psychology, or related field
Minimum three years of experience as a Case Manager in a surrogacy
Working knowledge of the medical, insurance, and/or legal fields is
Exceptional written and verbal communication skills.
Exceptional organizational skills and impeccable attention to
Able to work in an environment where appropriate and timely
responses to urgent matters or situations are often required.
Self-motivated, proactive, and forward-thinking.
Must be confident, diplomatic, and tactful in all interactions.
Exhibit a high degree of professionalism in dealing with diverse
groups of people and maintain discretion in handling confidential
Able to establish authority and set appropriate boundaries and
expectations by balancing a level of friendliness and compassion
Able to effectively communicate with all levels of internal and
Make appropriate, informed decisions regarding priorities and
available time and be able to switch gears at a moment's
Able to complete a high volume of tasks and projects with little or
Bilingual applicants are encouraged to apply.
Expert proficiency with Microsoft Office.
This position is an outstanding opportunity for a highly motivated
professional to assume a pivotal role in the evolution of a
start-up organization and grow with the company.
Salary is commensurate with experience. In addition, we provide a
wide assortment of benefits to our employees, including:
Health and dental insurance
Flex Spending Account (FSA) and Health Savings Account (HSA)
Group term life insurance
Short-term and long-term disability options
Paid parental leave
Equity via an Employee Stock Ownership Plan (ESOP)
Tuition reimbursement program
Substantial discounts on company services and products, including
IVF/IUI and fertility preservation (egg freezing), donor eggs and
sperm, and egg and embryo storage
Paid vacation and sick time
Paid company holidays
Job training and development opportunities
Company-wide social events
Remote work available/Hybrid if the applicant lives within 40 miles
of Bethesda, Maryland
Must be fully vaccinated against COVID-19 and provide proof of
vaccination prior to start date unless a bona fide health or
religious exemption is documented.
Fairfax Surrogacy is a proud equal opportunity employer committed
to an inclusive work environment and to building a team that
reflects the rich diversity of our community. People of color,
people with disabilities, and people of diverse sexual
orientations, gender expressions, and identities are encouraged to
To apply, please submit your resume and a cover letter and note
"FSCM" on the subject line. EOE/M/F/D/V
Keywords: Genetics & IVF Institute, Inc., Bethesda , Case Manager-Remote/Hybrid, Executive , Bethesda, Maryland
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