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Systems Implementation Project Manager

Company: Deloitte
Location: Bethesda
Posted on: June 12, 2022

Job Description:

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do


  • Responsible for managing DDI timeline, tasks, risks, communications, investments, vendor relationships and stakeholder presentations
  • Communicating with executives to keep the project aligned with their goals
  • Maintain project time frames, budget estimates and status reports.
  • Anticipate client needs and formulate solutions to client issues


    The team

    Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

    The Contact Center practice is part of Deloitte's GPS Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.

    Qualifications

    Required:
    • 5+ years of project management experience
    • 3+ years of experience working on software implementation projects
    • 3+ years of consulting experience
    • Bachelor's degree required
    • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
    • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.


      Preferred:
      • PMP Certification
      • Masters Degree in Systems Implementation
      • Six Sigma Green Belt Certification
      • Contact Center experience

Keywords: Deloitte, Bethesda , Systems Implementation Project Manager, Executive , Bethesda, Maryland

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