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Manager, MDS Traffic and Workflow

Company: Marriott International, Inc
Location: Bethesda
Posted on: June 16, 2022

Job Description:

Posting Date Jun 03, 2022Job Number Job Category Sales & MarketingLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United StatesBrand CorporateSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NMarriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?-- --- --- -JOB SUMMARYThe Manager, Traffic and Workflow is responsible for the implementation of scalable workflows for MDS Products (both digital web product and service programs) to deliver exceptional products to our hotels and key stakeholders (the client). This includes the accountability and responsibility for strategic planning and scheduling, process design and traffic functions to ensure on-time, on-budget product delivery.This role will ensure high quality work is delivered to clients in a timely fashion, meeting MDS' detailed SLA (service level agreement) commitments. This role will take the appropriate actions to ensure work is running on time and to standards by completing key traffic and project management functions such as strategic scheduling and flighting of work, system (Salesforce) set up and maintenance, quality assurance, process refinement, etc.MDS operates in an agency-like model within the Digital/Consumer Operations organization. This centralized model provides individual hotels with comprehensive digital activation services across disciplines such as Search Engine Optimization (SEO), Content Management, Merchandising, Reporting and Paid Media as well as digital product sets such as HWS Narrative, HWS Discovery Pages, independent Outlet Sites, custom Collection hotel sites and more. This position reports to the Senior Manager, Traffic and Workflows.RESPONSIBILITIESManaging Projects and ProcessesResponsible for traffic and project management of all MDS Products.Implements scalable workflows and scheduling strategies that deliver product tactics and deliverables with exceptional quality standards.Monitors status of work to ensure on-time delivery and problem solve (as needed).Maintains and audits system attributes (Salesforce) to ensure efficient delivery of products and accuracy of attributes used in reporting.Reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs.Supports agile process in partnership with Product Enhancement and Product Development teams.Develops business intelligence by way of reporting and dashboards to support MDS teams.Regularly communicates with internal teams and key stakeholders.Drive change and improve scale and efficiency across the full suite of MDS services.Vendor ManagementSupports vendor resourcing across all MDS functions in partnership with Business Support and Operations.Engages with vendors to ensure projects meet quality and workflow standards, and SLA expectations.Oversees ongoing KPI/QA system for vendors. High priority should be placed on quality, SLA adherence, accuracy and follow up. Integrates with existing KPI scorecard approach.Facilitates onboarding and/or training (as needed)Communications and EngagementLead cross-functional collaboration with Operations and other Marriott Digital teams.Regularly interface with the teams responsible for the execution and completion of MDS Products.Reviews client feedback, actions as appropriate to maximize internal efficiencies and deliver client satisfaction.Actively participates and engages in internal and external special projects to broaden skill set.Additional duties as may be assignedCANDIDATE PROFILEBS/BA degree in marketing, communications, advertising, or related field4-5 years of relevant work experience in digital marketing and/or project managementExperience with Salesforce and Microsoft Office are a plusThis position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc, Bethesda , Manager, MDS Traffic and Workflow, Executive , Bethesda, Maryland

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