Customer Success Manager
Company: HiLabs
Location: Bethesda
Posted on: June 22, 2022
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Job Description:
Job Summary: HiLabs, a high-growth healthcare AI company is
looking for highly motivated and Customer Success Managers focused
on the application of emerging technologies. We are looking for a
customer facing Technical Project Manager/Scrum Master who can
confidently lead a global scrum team focused on software and data
engineering on Cloud Platform. The individuals who will join the
new Evolutionary Platform team should be continually striving to
advance engineering excellence and technology innovation. The
mission is to power the next generation of digital products and
services through innovation, collaboration, and transparency. You
will be a technology leader and doer who enjoys working in a
dynamic, fast- paced environment. Responsibilities: --- Serve as a
single point of contact for customer during contract execution ---
Build long lasting relationships with the customers --- Ensure
customers have great experience, promote customer loyalty ---
Evaluate and analyze customer needs and Sustain business growth ---
Build trust and transparency with customers --- Onboard new clients
--- Manage and co-ordinate project delivery between customer and
technical implementation team --- Understand overall scope, create
roadmaps, get buy-in from stakeholders --- Provide targeted
communication to all stakeholders to ensure clear understanding of
dependencies, deliverables, risks and issues --- Track features,
defects, and delivery timeframes and prioritize work accordingly
--- Maintain sprint flow by managing risks and removing blockers
--- Develop an effective change management plan ensuring that the
required change is achieved --- Assist in effort estimation,
forecasting and people management --- Guide teams to be
self-organized, promote a collaborative team environment that
foster creativity, innovation.Desired Profile: Mandatory Skills ---
Strong educational background (degree in Computer Science or
related field) --- Excellent leadership skills --- Ability to solve
problems during project execution --- 10+ years of experience in
Customer Management --- Background in US Healthcare industry ---
Strong Communication and interpersonal skills (ability to
communicate effectively to both technical and non-technical teams)
--- Ability to create and maintain project schedules, budget
estimates, status reporting and risk management --- Ability to
create and maintain hours estimations and resource plan --- Ability
to analyse and develop efficient processes and procedures ---
People management --- PMP Certified Preferred Skills --- Master's
degree in related field or in Business Administration (MS or MBA)
--- Sound foundational knowledge in IT infrastructure and
architecture --- Subject Matter expertise in healthcare domain ---
Certified Scrum Master and experience managing agile team ---
Experience in JIRAThe HiLabs StoryHiLabs was born in the halls of
Yale University when a cardiologist and an AI expert teamed up to
tackle the data quality issue in the US healthcare system. After
seven years of working with some of the best data scientists in the
world, HiLabs is on the cutting edge of breakthroughs in data
science and AI.HiLabs Team
Keywords: HiLabs, Bethesda , Customer Success Manager, Executive , Bethesda, Maryland
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