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Manager, Program Evaluation

Company: Corporate
Location: Bethesda
Posted on: August 1, 2022

Job Description:

Posting Date Jun 24, 2022Job Number 22038378Job Category Rooms & Guest Services OperationsLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAPBrand CorporateSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? N Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY The Manager Program Evaluation is part of Global Operations (GO), which is known for taking ideas into implementation across all brands, disciplines, and continents. The Program Evaluation team combines strong analytic skills with sound business judgment, experience with customer feedback, and operational knowledge to evaluate Brand and Operations initiatives in the Proof of Concept (POC), Pilot, and sustainment phases. The Manager, Global Operations, Program Evaluation should be motivated by challenges requiring problem solving, analytics, and data management. This position contributes to the establishment and management of processes that enable global tracking of programs and brand initiatives, as well as provides metrics that facilitate global business management of programs. Further, this position supports the GO Digital Guest Experience team in the execution and identification of new and ongoing measurement and evaluation needs of the organization. CANDIDATE PROFILE Education and Experience 4-years Bachelors degree from an accredited University in Finance, Business Administration, Hotel Management, or related field; 4+ years experience working in finance, hotel operations, or an analytic role. Advanced proficiency with Excel concepts (including Vlookups and pivot tables) and PowerPoint skills; Tableau, Power BI, Adobe Analytics and/or Alteryx experience preferred but not required Advanced degree a plus Required Experience: Proven track record of success in data and reporting related projects Strong analytical skills required with the ability to get into the details, while also seeing and understanding the big picture Self-starter with demonstrated ability to stay organized and meet deadlines; ability to effectively manage multiple projects and balance priorities Strong organizational, communication (written and verbal), presentation and writing skills Preferred Experience: Experience performing hospitality industry business/financial analysis Knowledge and experience with hotel P&Ls, guestVoice, and Global Quality Knowledge of Marriott Internationals business, strategies, and culture Experience working in matrix organizations and ability to work effectively in cross-functional teams Ability to effectively manage multiple projects and balance priorities CORE WORK ACTIVITIES Manages and Executes reporting to inform project leaders, team members, and senior executives of status and results for projects Manages data collection, tracking, and calculations of identified metrics needed for reporting Works with sophisticated data structures to collect information from a variety of sources, manipulate and cleanse data, and perform analysis and reconciliations as necessary Uses advanced analytics tools (Tableau and Alteryx) and Microsoft Office products (Excel and PowerPoint) to run and manage weekly and monthly status reports Delivers on-time, accurate reporting based on project requirements Conducts QA review of reporting, requiring attention to detail and understanding of metrics and trends Uses judgment to ensure data integrity and to escalate issues as necessary Develops advanced Excel, Access, PowerPoint skills, Smartview, guestVoice and survey tool skills, as necessary Contributes to the development and execution of reporting to track usage and success metrics for new Mobile/digital products Performs more complex quantitative analysis using Mobile/Digital data Performs business analysis to provide understanding, direction, and guidance Management Competencies Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Corporate, Bethesda , Manager, Program Evaluation, Executive , Bethesda, Maryland

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