Director-Business Advisory Services US/CAN
Company: Marriott International, Inc
Location: Bethesda
Posted on: August 6, 2022
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Job Description:
Job Number
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
The Director, Business Advisory Services is a key member of the US
+ Canada Business Advisory organization that provides business
consultancy and analytic services, reporting to the Vice President
Business Advisory Services. The primary responsibility is to lead
complex projects ranging from development of roadmaps to consulting
and change management efforts. This position will engage various
stakeholders with the global and US and Canada organizations to
identify, plan and locally execute brand, marketing, sales, and
revenue management transformational projects that enable successful
delivery against the strategic priorities of the Continent. Success
in this role requires strong strategic thinking and change
management skills, a proven ability to manage multiple projects at
the same time, as well as a willingness to be tested on difficult
projects and initiatives.
The individual will focus primarily on projects in the following
areas:
Organizational Infrastructure engagements partnering with key
discipline stakeholders to assess and optimize the US + Canada
Consumer Operations organization, identify needs, develop and
execute organizational initiatives and training programs to support
the disciplines
Change Management leads the execution of all change management
efforts for US + Canada Consumer Operations across business
transformation and improvement efforts
Performance management projects that enable improved top-line
market performance through the planning and execution of innovative
demand generation, management, and closure efforts across the
Americas markets
Consistent pull-through of enterprise-wide strategies within the
Americas (e.g., Global Strategic Planning, Marriott Bonvoy
Innovation, New Revenue Streams, etc.).
Consumer Operations Projects: assume positioning as project lead in
influencing and managing cross functional projects supporting
top-line revenue growth, transformation and innovation in the US +
Canada
CANDIDATE PROFILE
Education and Experience Required
4-year degree from an accredited university in Business
Administration, Marketing, or related major and 6+ years of
relevant professional experience, demonstrating progressive career
growth and a pattern of exceptional performance;
OR
8+ years of relevant professional experience in marketing or
related function, demonstrating progressive career growth and
pattern of exceptional performance.
Proven track record consulting to business leaders and designing,
developing, and implementing high impact solutions in large,
complex organizations, using a variety of delivery
methodologies
Demonstrated experience in working with and influencing
cross-functional work teams in a matrix organization
Experience leading organizational change initiatives
Attributes Skills & Experience Preferred
Prior experience leading the planning and execution of strategic
projects and initiatives in the Sales, Revenue. Management.,
Marketing & Digital areas.
Design Thinking: Strong at analysis, creative brainstorming,
design, end-user/customer segmentation and mapping in order to
manage solution-focused problem solving to critical enterprise
challenges.
Advance Facilitation Skills: Manage the design, development, and
delivery of complex stakeholder experiences, using design thinking,
creativity, and expert communication skills, to deliver powerful,
results-oriented meetings and workshops.
Change and Ambiguity: Able to guide the organization and team in
working through unclear situations, challenges and opportunities
through strong situation analysis and framing, rapid stakeholder
assessments, critical decision making, solution brainstorming, and
making data-driven way forward recommendations.
Hospitality/Lodging industry experience.
Prior consulting firm work experience.
CORE WORK ACTIVITIES
Project Leadership
Leads cross-functional working teams comprised of senior discipline
experts from Human Resources, Finance, other departments within
Consumer Operations and the US + Canada to:
Develop and implement Americas Consumer Operations-related
initiatives with minimal oversight, working with US + Canada
leaders to meet project objectives and goals on time and on
budget.
Leads execution of overall change management strategy, ensuring
implementations are consistent in processes, tools and services
provided to customers leveraging Marriott s change management model
and methodology.
Leads development of and sustains a comprehensive, integrated
change management strategy/game plan for all major Sales, RM,
Marketing & Digital initiatives/events.
Adapts change management deliverables and influences to implement
change management plans that minimize employee resistance and
maximize employee engagement to drive faster adoption, and higher
proficiency on the changes impacting associates in the organization
and ensure consistent market implementation.
Support transformational projects in scope working across functions
and disciplines to meet objectives.
Guide on-going financial and business analysis support to US +
Canada & Consumer Operations leadership to support strategic
decision making using the appropriate approaches, systems and
resources.
Deliver presentations related to the strategic roadmap development,
project execution and management to senior management and other key
stakeholders (e.g., owners, associates, customers).
Actively engage internal partners (e.g. change management and
communications, human resources, OFS) to prepare content for
communication materials as needed for deployment of Consumer
Operations initiatives.
Implement monitoring approaches that result in identifying the
highest opportunity (markets/scope, etc.) areas for action.
Manage large and complex business transformational initiatives.
Strategic Planning and Execution
Leads initiatives in partnership with the US + Canada Consumer
Operations Leadership team and team to drive change across the
organization. Acts as a project leader and day-to-day project
decision maker with the following responsibilities:
Responsible for delivering the results of the project.
Develops and implements integrated programs for key market in
response to customer needs, market trends, key competitors, brand
direction, and stakeholder needs.
Pro-actively monitors markets across the continent to assess
competitive position, build on program strengths and bolster
current services.
Provide content direction to the project.
Participate in review cycles at key milestones & provide go/no-go
decision.
Actively participate in strategy sessions.
Develop & drive implementation plan.
Ensure appropriate sponsorship and resourcing.
Establish key milestones and approval roles.
Actively engages internal partners (e.g., finance, human resources,
legal) to prepare content for communication materials that include
locally appropriate change management plans associated with
deployment of transformation efforts.
Functions as the strategic business leader to provide direction and
guidance to BMSC Americas leadership to drive development and
execution of the Americas communications and change management
strategy to support discipline initiatives and business priorities
across the disciplines and brands within the continent, managed and
franchised.
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Develops specific goals and plans to prioritize, organize, and
accomplish work.
Determines priorities, schedules, plans and necessary resources to
ensure completion of any projects on schedule.
Collaborates with internal partners and stakeholders to support
business/initiative strategies
Communicates concepts in a clear and persuasive manner that is easy
to understand.
Generates and provides accurate and timely results in the form of
reports, presentations, etc.
Demonstrates an understanding of business priorities.
Other
Performs other reasonable duties as required for the position.
Travel required.
MANAGEMENT COMPETENCIES
Leadership
Adaptability - Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.
Problem solving and Decision Making - Identifies and understands
issues, problems, and opportunities; obtains and compares
information from different sources to draw conclusions, develops
and evaluates alternatives and solutions, solves problems, and
chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first
impression and represents the company in alignment with its
values.
Strategy Development - Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential
for producing positive results; ensures successful preparation and
execution of business plans through effective planning, organizing,
and on-going evaluation processes.
Managing Execution
Building and Contributing to Teams - Participates as a member of a
team to move toward the completion of common goals while fostering
cohesion and collaboration among team members.
Strategy Planning and Execution - Ensures successful planning and
execution across of business plans designed to maximize customer
satisfaction..... click apply for full job details
Keywords: Marriott International, Inc, Bethesda , Director-Business Advisory Services US/CAN, Executive , Bethesda, Maryland
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