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Vice President, Business Transformation Office - US + Canada

Company: Marriott
Location: Bethesda
Posted on: September 19, 2022

Job Description:

Job Number 22142715Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Vice President, Business Transformation Office US + Canada is a key member of the Transformation Office and US + Canada continent leadership team, reporting to the Senior Vice President, Business Transformation Office and US + Canada Chief Sales & Marketing Officer (CSMO) and Chief Global Officer, Global Operations. The position leads and coordinates Marriott Growth Platform (MGP) efforts on behalf of US + Canada and is primarily responsible for continent alignment, delivery and adoption of the Marriott Growth Platform (MGP) program in continent. MGP is a multi-year effort to transform Marriotts technology and business process ecosystem, enabling Marriott to deliver on our vision to become the worlds favorite travel company. The Transformation Office has been established to enable and accelerate MGP through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role will partner closely with the Continent Engagement Lead, as well as the broader Transformation Office leadership team to ensure the US + Canada region is appropriately represented throughout all of the MGP efforts and is accountable for the successful delivery and adoption of the Change Management, Training, Deployment and Business Process efforts in US + Canada. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.Responsibilities will include:

  • Continent Management + Oversight: Serve as the liaison between US + Canada continent and MGP core team. Provide coordination across all continent discipline teams and MGP workstream tracks, executing workstream project milestones, raising risks and helping the US + Canada continent team prioritize the work.
  • Continent Engagement + Alignment: Involve and manage US + Canada continent stakeholders to ensure that continent perspectives are heard and incorporated across the MGP workstreams. Coordinate in-continent forums and governance to surface critical risks and align on business decisions.
  • Continent Change Management, Training, Deployment + Adoption: Lead US + Canada continent change management, training, business process, and deployment on all phases of the MGP effort. Ensure consistent pull-through and adoption of MGP across all US + Canada regions. Provide oversight and support to the continent to plan, monitor and adjust (as needed) continent activities to ensure effective execution from pre-launch through cutover and into sustainment. Partner closely with continent discipline teams, workstream leads, and the BTO PMO and CMDLXD organizations.CANDIDATE PROFILEEducation and Experience Required
    • 4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.
    • 12+ years of work experience in hotel, consulting or business analytics, demonstrating progressive career growth and a pattern of exceptional performance.
    • Lodging/hospitality industry experience across multiple brands and disciplines
    • Experience managing large-scale initiatives and managing associated change.
    • Experience evaluating business trends and successfully implementing new business programs and strategies that enhance multi-unit business performance.Attributes, Skills & Experience Preferred
      • Leading + Execution: Proven track record of planning and executing strategic projects and initiatives in operations; deep project management skillset
      • Change + Ambiguity: Able to lead the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.
      • Continent Experience: Experience working in the APC Continent organization and knowledge of the various market, organizational structure and ways of working.
      • Problem Solving: Prior consulting experience focused on diagnosis and development of recommendations to solve complex business problems.
      • Advance Facilitation Skills: Lead the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills, to deliver powerful, results-oriented meetings and workshops.
      • Market Research + Analysis: Able to review complex data sets, synthesize accordingly, and frame critical business questions that result in actions that drive operational, process, and performance improvements.CORE WORK ACTIVITIESContinent Management + Oversight
        • Partner with US + Canada Continent leaders and MGP BTO to plan and implement MGP initiatives with minimal oversight, to meet project objectives and goals on time and on budget
        • Provide coordination of week-to-week progress of continent activities including (but not limited to) status reporting and aggregate timelines
        • Develop, track and deliver a Value Realization approach for continent in partnership with BTO
        • Surface US + Canada Continent key insights for executive decision making across key forums
        • Support development of project plans across MGP workstreams and approaches that meet the needs of the Continent teams
        • Develop and manage Continent risks and issues, prioritizing resolution
        • Partner with the continent workstream leads and BTO CMDLXD team to shape change + implementation strategies for the impacted continent stakeholder groupsContinent Engagement + Alignment
          • Foster a positive climate to build effective teams that are committed to the MGP goals and initiatives
          • Represent US + Canada POV on all MGP initiatives with MGP workstreams and teams
          • Update Continent stakeholders on key initiative wins and opportunities, respond to concerns, and solicit feedback. Engage leadership to develop and execute action plans to address gaps.
          • Provide US + Canada perspective in MGP continent forums and user advisory forums ensuring continent feedback is captured, information is shared, and work sessions are conducted effectively on key topicsContinent Change Management, Deployment + Adoption
            • Lead the development of the continent resource plan and business case to ensure US + Canada has appropriate resources and workstreams have appropriate SMEs
            • Facilitate deployment work sessions with continent teams for various phases of deployment beginning with the design of the deployment approach
            • Ensure consistent pull-through of change, training and deployment plans across the continent
            • Ensure timely and accurate measurement of continent readiness, adoption, and overall program
            • Advocate for continent deployment and adoption needs with the MGP workstream leadsAdditional Responsibilities
              • Foster a team environment that encourages accountability, high standards, and innovation
              • Establish best practices, methods, processes, tools, and templates for successful execution of MGP efforts within US + Canada
              • Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
              • Lead by example demonstrating self-confidence, energy, and enthusiasm
              • Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
              • Manage time effectively and conduct activities in an organized manner
              • Present ideas, expectations, and information in a concise, organized manner
              • Manage group or interpersonal conflict
              • Perform other reasonable duties as assigned by managerMANAGEMENT COMPETENCIESLeadership
                • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
                • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
                • Problem solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares
                • information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and
                • chooses a course of action.
                • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution
                  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
                  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
                  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.Building Relationships
                    • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
                    • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
                    • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability
                      • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
                      • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
                      • Learning and Applying Professional Expertise
                      • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
                      • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative
                      • solutions to approach business and administrative challenges.
                      • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
                      • Demonstrates working knowledge of discipline-specific systems, tools, and business practices.
                      • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
                      • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software,
                      • Internet browsers, etc.).
                      • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-
                      • related issues.
                      • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
                      • Reading Comprehension - Understands written sentences and paragraphs in work related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience.This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Keywords: Marriott, Bethesda , Vice President, Business Transformation Office - US + Canada, Executive , Bethesda, Maryland

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