Account/Client Manager 2022-1236 Hybrid
Posted on: November 26, 2022
Account Manager (Hybrid) Are you dedicated to client relations
and energized by working in a fast-paced environment? Would you
like to use your project management skills and experience to
develop key relationships with high-profile clients and improve the
health and productivity of federal employees? If so, Managed Care
Advisors (MCA) may be a good fit for you. MCA is an innovative
company offering a unique set of services in Federal Workers'
Compensation, Specialized Health Program Management, Employee
Benefits, Disability Management, and Absence Management. We believe
in providing our clients with one-on-one attention and great
customer care through our highly skilled team of Account Managers.
As a client-facing Account Manager working in a hybrid capacity
from our Bethesda, MD office, you will manage the approach to
providing services and achieving program outcomes meeting the needs
of a group of MCA's valuable clients. You will maintain a
professional working relationship with assigned key account
personnel and manage the general stewardship of customers and
stakeholders. You will gain detailed knowledge of MCA's workers'
compensation programs, capabilities, practices, and processes, to
support providing our clients with top-notch service with a
personal touch. Account Manager Responsibilities
- Perform duties including direct Account Management services and
customer service for assigned clients.
- Develop and maintain strategic long-term trusting relations
with account stakeholders to accomplish growth and long-term
- Ensure the timely and successful delivery of our program
according to customer objectives and contract requirements.
- Lead customer activities based on customer needs and in
accordance with the scope of work.
- Work with clinical management, MCA Managers, and team members
from other departments dedicated to the same key client accounts to
ensure the successful delivery of the highest quality of services
according to customer needs and objectives.
- Understand MCA's capabilities and services and effectively
communicate about the services to the client to assist in the
expansion of services to meet the client's evolving needs.
- Communicate clearly the progress of monthly/quarterly
initiatives and outcomes to internal and external
- Maintain accurate information in internal customer relationship
- Ensure customer issues are handled in an efficient manner
Ensure the continued satisfaction and success of MCA's clients by
anticipating client needs, working internally to ensure deadlines
for client deliverables are met, and helping clients meet program
goals.Account Manager Qualifications
- Bachelor's Degree
- Master's Degree or PMP preferred
- Minimum of 5 years of client-facing and/or federal government
- Minimum of 5 years experience in the healthcare, workers'
compensation, or insurance industry
- Working knowledge of workers' compensation or healthcare
benefits, systems, and the insurance industry.
- Ability to write reports, business correspondence, and standard
- Work independently as a self-starter committed to delivering
the highest customer service, quality, and results
- Exceptional verbal, written, and interpersonal communication
skills including public speaking and presentations
- Strong computer skills
- Able to pass a preliminary credit and background check
- United States Citizenship
- Ability to obtain and maintain a Public Trust Federal
Government Security ClearanceThe information provided above has
been designed to indicate the general nature and level of work of
the position. It is not a comprehensive inventory of all duties,
responsibilities, and qualifications required. In addition to a
competitive salary, comprehensive health and welfare benefits, and
incentive compensation, MCA offers participation and vesting in a
401(k) plan with a company match. You will also be eligible for
participation in our tuition reimbursement program and many other
benefits. If you would like to contribute to our important mission
and work collegially in a professional organization that values
intelligence, integrity, and initiative, consider a career with
MCA.Important InformationSuccessful candidates will be required to
undergo a financial and criminal background check and obtain and
maintain confidential-level security clearance upon hire. We
participate in the United States Federal Government E-Verify
program to confirm the employment authorization of the employee
upon hire. Search Firm Representatives Please be advised that MCA
is not seeking assistance or accepting unsolicited resumes from
search firms for this employment opportunity. Regardless of past
practice, a valid written agreement and task order must be in place
before any resumes are submitted to MCA. All resumes submitted by
search firms to any employee at MCA without a valid written
agreement and task order in place will be deemed the sole property
of MCA and no fee will be paid in the event that person is hired by
MCA. MCA strives to make our career site accessible to all users.
If you need a disability-related accommodation for completing the
application process, please contact MCA regarding accommodations.
MCA is an Equal Opportunity and Affirmative Action Employer All
qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, disability,
marital status, national origin, race, religion, sex, sexual
orientation, gender identity, veteran status, or any other
classification protected by federal state or local laws as
appropriate, or upon the protected status of the person's
relatives, friends or associates. MCA abides by the requirements of
. This regulation prohibits discrimination against qualified
individuals on the basis of disability and requires affirmative
action by covered prime contractors and subcontractors to employ
and advance in employment qualified individuals with disabilities.
MCA abides by the requirements of . This regulation prohibits
discrimination against qualified protected veterans and requires
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected
veterans.About SedgwickManaged Care Advisors is a wholly owned
subsidiary of Sedgwick. Sedgwick is a leading global provider of
technology-enabled risk, benefits, and integrated business
solutions. Taking care of people is at the heart of everything we
do. Millions of people and organizations count on Sedgwick each
year to take care of their needs when they face a major life event
or something unexpected happens. The company provides a broad range
of resources tailored to the client's specific needs in casualty,
property, marine, benefits, and other lines. At Sedgwick, caring
counts; through the dedication and expertise of more than 27,000
colleagues across 65 countries, the company takes care of people
and organizations by mitigating and reducing risks and losses,
promoting health and productivity, protecting brand reputations,
and containing costs that can impact the bottom line.
Keywords: managedcareadvisors, Bethesda , Account/Client Manager 2022-1236 Hybrid, Executive , Bethesda, Maryland
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