Account Manager 2022-1236 Hybrid
Company: Managed Care Advisors
Posted on: January 16, 2023
Bethesda, Maryland, United States
Account Manager (Hybrid)
Are you dedicated to client relations and energized by working in a
fast-paced environment? Would you like to use your project
management skills and experience to develop key relationships with
high-profile clients and improve the health and productivity of
federal employees? If so, Managed Care Advisors (MCA) may be a good
fit for you. MCA is an innovative company offering a unique set of
services in Federal Workers' Compensation, Specialized Health
Program Management, Employee Benefits, Disability Management, and
Absence Management. We believe in providing our clients with
one-on-one attention and great customer care through our highly
skilled team of Account Managers.
As a client-facing Account Manager working in a hybrid capacity
from our Bethesda, MD office, you will manage the approach to
providing services and achieving program outcomes meeting the needs
of a group of MCA's valuable clients. You will maintain a
professional working relationship with assigned key account
personnel and manage the general stewardship of customers and
stakeholders. You will gain detailed knowledge of MCA's workers'
compensation programs, capabilities, practices, and processes, to
support providing our clients with top-notch service with a
Account Manager Hybrid Responsibilities Perform duties including
direct Account Management services and customer service for
Develop and maintain strategic long-term trusting relations with
account stakeholders to accomplish growth and long-term company
Ensure the timely and successful delivery of our program according
to customer objectives and contract requirements.
Lead customer activities based on customer needs and in accordance
with the scope of work.
Work with clinical management, MCA Managers, and team members from
other departments dedicated to the same key client accounts to
ensure the successful delivery of the highest quality of services
according to customer needs and objectives.
Understand MCA's capabilities and services and effectively
communicate about the services to the client to assist in the
expansion of services to meet the client's evolving needs.
Communicate clearly the progress of monthly/quarterly initiatives
and outcomes to internal and external stakeholders.
Maintain accurate information in internal customer relationship
Ensure customer issues are handled in an efficient manner Ensure
the continued satisfaction and success of MCA's clients by
anticipating client needs, working internally to ensure deadlines
for client deliverables are met, and helping clients meet program
Account Manager Hybrid Qualifications Bachelor's Degree
Master's Degree or PMP preferred
Minimum of 5 years of client-facing and/or federal government
Minimum of 5 years experience in the healthcare, workers'
compensation, or insurance industry
Working knowledge of workers' compensation or healthcare benefits,
systems, and the insurance industry.
Ability to write reports, business correspondence, and standard
Work independently as a self-starter committed to delivering the
highest customer service, quality, and results
Exceptional verbal, written, and interpersonal communication skills
including public speaking and presentations
Strong computer skills
Able to pass a preliminary credit and background check
United States Citizenship
Ability to obtain and maintain a Public Trust Federal Government
The information provided above has been designed to indicate the
general nature and level of work of the position. It is not a
comprehensive inventory of all duties, responsibilities, and
In addition to a competitive salary, comprehensive health and
welfare benefits, and incentive compensation, MCA offers
participation and vesting in a 401(k) plan with a company match.
You will also be eligible for participation in our tuition
reimbursement program and many other benefits. If you would like to
contribute to our important mission and work collegially in a
professional organization that values intelligence, integrity, and
initiative, consider a career with MCA.
Successful candidates will be required to undergo a financial and
criminal background check and obtain and maintain
confidential-level security clearance upon hire. We participate in
the United States Federal Government E-Verify program to confirm
the employment authorization of the employee upon hire.
Search Firm Representatives
Please be advised that MCA is not seeking assistance or accepting
unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, a valid written agreement
and task order must be in place before any resumes are submitted to
MCA. All resumes submitted by search firms to any employee at MCA
without a valid written agreement and task order in place will be
deemed the sole property of MCA and no fee will be paid in the
event that person is hired by MCA.
MCA strives to make our career site accessible to all users. If you
need a disability-related accommodation for completing the
application process, please contact MCA regarding
MCA is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, disability,
marital status, national origin, race, religion, sex, sexual
orientation, gender identity, veteran status, or any other
classification protected by federal state or local laws as
appropriate, or upon the protected status of the person's
relatives, friends or associates.
MCA abides by the requirements of 41 CFR 60-741.5(a) . This
regulation prohibits discrimination against qualified individuals
on the basis of disability and requires affirmative action by
covered prime contractors and subcontractors to employ and advance
in employment qualified individuals with disabilities.
MCA abides by the requirements of 41 CFR 60-300.5(a) . This
regulation prohibits discrimination against qualified protected
veterans and requires affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans.
Managed Care Advisors is a wholly owned subsidiary of Sedgwick.
Sedgwick is a leading global provider of technology-enabled risk,
benefits, and integrated business solutions. Taking care of people
is at the heart of everything we do. Millions of people and
organizations count on Sedgwick each year to take care of their
needs when they face a major life event or something unexpected
happens. The company provides a broad range of resources tailored
to the client's specific needs in casualty, property, marine,
benefits, and other lines. At Sedgwick, caring counts; through the
dedication and expertise of more than 27,000 colleagues across 65
countries, the company takes care of people and organizations by
mitigating and reducing risks and losses, promoting health and
productivity, protecting brand reputations, and containing costs
that can impact the bottom line. www.sedgwick.com
Keywords: Managed Care Advisors, Bethesda , Account Manager 2022-1236 Hybrid, Executive , Bethesda, Maryland
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