General Manager
Company: Lettuce Entertain You
Location: Bethesda
Posted on: January 21, 2023
Job Description:
We're hiring a General Manager!
We offer our General Managers benefits and perks -- here are a
few:
- Quarterly Bonus
- Blue Cross Blue Shield Medical Insurance
- Dental & Vision Insurance
- Domestic Partner Benefits
- Paid Time Off
- 401(k)
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are
nationally recognized for great food and service and as great
places to work. We hire and care deeply for people with creativity,
passion and the drive to be the best. And we reward our teams with
top notch benefits, career-long training and development and
opportunities for growth. If you want a career at a progressive
company with a long-standing commitment to people, join our caring
and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
The General Manager leads and directs all facets of a restaurant's
business including but not limited to driving sales, managing
costs, and growing the business; leading and developing all front
of house (FOH) and back of house (BOH) hourly and management teams
while fostering our Culture of Caring; and consistently delivering
an exceptional guest and employee experience. Ensures both
employees and guests are taken care of, including overseeing
hiring, training, and server schedules; approving schedules and
leave requests; performing manager annual reviews and overseeing
hourly reviews; mentoring and teaching team leaders; prepares
budget, statements and money maintenance at the restaurant;
participating in menu changes; reviewing and approving invoices for
payment and inventories prior to statement preparation; oversees
all cleaning, organization and sanitation for the restaurant;
oversees all marketing communication and initiatives for the
restaurant; cultivates rapport with guests including Frequent Diner
Club participants; and handle all customer service inquiries and
follow-up.
Essential Functions
- Lead and direct all facets of a restaurant's business, ensuring
effective and efficient day-to-day and long-term operations
including but not limited to driving sales; managing costs; growing
the business; leading and developing the front of house (FOH), back
of house (BOH) and the management teams
- Organize, run and supervise smooth and efficient daily shifts
(including opening and closing shifts), ensuring an exceptional
guest and employee experience
- Provide guidance and leadership to hourly and management teams
while fostering our Culture of Caring
- Respond immediately and effectively to guest and employee needs
and feedback
- Maintain proficiency in job functions of all FOH and BOH
positions and provide active back-up support when business needs
require
- Manage costs, drive sales and grow the business in support of
financial goals
- Partner with management team to interview, hire, onboard,
train, schedule, supervise and develop all FOH and BOH hourly
employees (including proficient use of online applicant tracking,
training and other HR systems and tools)
- Schedule, supervise and develop the management team; and
partner with recruiters, trainers and divisional leaders to
interview, hire, onboard and train new management team members
- Monitor, address and document individual employee performance
(including hourly and management teams) through ongoing feedback,
positive recognition, formal performance reviews, coaching and,
when necessary, disciplinary action up to and including employment
termination
- Perform opening sanitation checklist, pre-shift line check and
shift walk-throughs
- Balance, pare and maintain security of all cash banks
- Prepare for and conduct pre-shift and other employee
meetings
- Ensure repair and maintenance needs are addressed
- Understand and follow the food allergy procedure and special
orders/restrictions
- Ensure proper food storage, quality and presentation standards,
including temperature controls
- Monitor and ensure the restaurant and the team's compliance
with all Company and restaurant policies and procedures as well as
all legal and regulatory requirements (including but not limited to
safety and sanitation regulations and alcohol management) and
represent the restaurant and Company in interactions with legal and
regulatory authorities
- Perform regular and ad hoc inventories of food, beverage and
restaurant supplies and track high cost items; place food, beverage
and restaurant supply orders; and accept and inspect
deliveries
- Work a variety of days and shifts (including early mornings,
late nights and weekends) at multiple sites as needed
- Travel overnight occasionally as needed
- Safely and effectively use and operate all necessary tools,
utensils, equipment and software (for example, restaurant
management software, etc.)
- Effectively communicate in order to perform and follow job
requirements in written and spoken direction
- Multitask calmly and effectively in a busy, stressful
environment
- Work in a confined, crowded space of variable light, noise and
temperature levels
- Move and lift up to 10 pounds, frequently move and/or lift up
to 25 pounds, occasionally move and/or lift up to 50 pounds
- Stand and walk for an entire shift and move safely through all
areas of the restaurant, which may include stairs, uneven or slick
surfaces
Key Responsibilities and Duties
- Model and promote teamwork across all teams
- Use tact and good judgment when dealing with challenges
pertaining to guests, vendors and employees, and respond with
patience and courtesy
- Organize and conduct periodic informational seminars for
employees
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of
employment, including those outlined in the Employee Handbook
- Other duties assigned as needed
Keywords: Lettuce Entertain You, Bethesda , General Manager, Executive , Bethesda, Maryland
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