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Quality Assurance Manager

Company: Gpac
Location: Bethesda
Posted on: January 23, 2023

Job Description:

Job Description

Quality Assurance and Return Services Manager URGENTLY Needed

********Immediate Hire********


Our company culture values are trust, accountability, integrity, passion, perseverance, continuous improvement, customer focus, service, and innovation. The company is currently growing at 10% YoY and is ISO 9001:2015 certified. ISO 13485 and 14001 certifications to follow in 2023.

Job Summary for QA/RMA Manager:

The Quality Assurance and Returns Services Manager will report to the Head of Production & Service. In this role, you will be expected to assist our organizations to formulate quality standards and regulations for employees and for the product manufactured at our premises. The Quality Assurance Manager must analyze the data gathered and plan accordingly to improve product quality. You will be accountable for identifying the mistakes and inspecting the procedures. An efficient manager in QA should have solid experience in quality control processes and their standards. An ideal candidate for this position should be competent to continue business life cycle and to attain long term success in business.

You will be responsible for the entire Returns Process as part of the Quality Control.

Quality Assurance:

  • Analyze the data thoroughly to find the areas of growth
  • Develop strategies to improve the production process
  • Eyeing on the objectives to maximize the profitability of the organization
  • Providing training to individuals who handle the product
  • Make sure whether the product goes through auditing and testing
  • Make sure whether all the legal standards are met and review thoroughly the existing policies and standards
  • Review the organization's process to ensure whether they align with the current policies
  • Formulate timely reports and documentation to track progress
  • Identify the training requirements to meet the quality standards, train the team
  • Develop and monitor corrective measures
  • Make documentation of internal audits and quality assurance activities
  • Prepare and successfully run the yearly external ISO 9001:2015 audit process
  • Plan, conduct, and monitor the test, and inspecting the products to ensure its quality
  • Look at customer complaints
  • Analyze the data to find the areas for improvement
  • Manage relevant KPIs

    Returns & Service:
    • RMA handling- Complete returns and exchange process are handled and monitored by the Returns department
    • Runs the initial troubleshooting and diagnostics for root cause
    • Parts are returned to vendors (RTV Process) as needed
    • Generation of 4D/8D reports
    • RMA/ Non-conformance gets regularly summarize in the QMS
      Education and Experience for QA/RMA Manger:
      • B.S in Electrical Engineering or Mechanical Engineering
      • 4 years Manufacturing experience
      • 4 years Quality Assurance experience
      • Experience managing ISO certifications (ISO 13585, 27001, 14001) and preparing for ISO 9001 audit

        Relocation Assistance:
        • Assistance with paying for relocation costs
        • Assistance with searching for home to find a comfortable commute
          • Empire Blue Shield Blue Cross Health Insurance incl. dental and vision
          • 401K 4% Match
          • PTO:
            a) Vacation: 1st year 11 days; after the first year, employees will earn one additional day of vacation per year up to a maximum of 21 vacation days per calendar year

            b) 5 Personal Days

            c) 7 Holidays: New Year's Day, Memorial Day, Juneteenth, Fourth of July (or the previous working day if 6/19 or 7/4 is on a weekend), Labor Day, Thanksgiving Day, Christmas Day

            d) Additional holidays: we close from 12/25 till 1/2 of the following year
            • Access to ADP LifeMart, a members-only discount shopping website

              To confidentially apply, please send your resume to

              All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: Gpac, Bethesda , Quality Assurance Manager, Executive , Bethesda, Maryland

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