Account Manager 2022-1236 Hybrid
Company: Managed Care Advisors
Location: Bethesda
Posted on: January 25, 2023
|
|
Job Description:
Bethesda, Maryland, United States Client Services Full
TimeAccount Manager (Hybrid)Are you dedicated to client relations
and energized by working in a fast-paced environment? Would you
like to use your project management skills and experience to
develop key relationships with high-profile clients and improve the
health and productivity of federal employees? If so, Managed Care
Advisors (MCA) may be a good fit for you. MCA is an innovative
company offering a unique set of services in Federal Workers'
Compensation, Specialized Health Program Management, Employee
Benefits, Disability Management, and Absence Management. We believe
in providing our clients with one-on-one attention and great
customer care through our highly skilled team of Account
Managers.As a client-facing Account Manager working in a hybrid
capacity from our Bethesda, MD office, you will manage the approach
to providing services and achieving program outcomes meeting the
needs of a group of MCA's valuable clients. You will maintain a
professional working relationship with assigned key account
personnel and manage the general stewardship of customers and
stakeholders. You will gain detailed knowledge of MCA's workers'
compensation programs, capabilities, practices, and processes, to
support providing our clients with top-notch service with a
personal touch.Account Manager Hybrid ResponsibilitiesPerform
duties including direct Account Management services and customer
service for assigned clients.Develop and maintain strategic
long-term trusting relations with account stakeholders to
accomplish growth and long-term company objectives.Ensure the
timely and successful delivery of our program according to customer
objectives and contract requirements.Lead customer activities based
on customer needs and in accordance with the scope of work.Work
with clinical management, MCA Managers, and team members from other
departments dedicated to the same key client accounts to ensure the
successful delivery of the highest quality of services according to
customer needs and objectives.Understand MCA's capabilities and
services and effectively communicate about the services to the
client to assist in the expansion of services to meet the client's
evolving needs.Communicate clearly the progress of
monthly/quarterly initiatives and outcomes to internal and external
stakeholders.Maintain accurate information in internal customer
relationship management tools.Ensure customer issues are handled in
an efficient manner Ensure the continued satisfaction and success
of MCA's clients by anticipating client needs, working internally
to ensure deadlines for client deliverables are met, and helping
clients meet program goals.Account Manager Hybrid
QualificationsBachelor's DegreeMaster's Degree or PMP
preferredMinimum of 5 years of client-facing and/or federal
government contracting experienceMinimum of 5 years experience in
the healthcare, workers' compensation, or insurance industryWorking
knowledge of workers' compensation or healthcare benefits, systems,
and the insurance industry.Ability to write reports, business
correspondence, and standard operating proceduresWork independently
as a self-starter committed to delivering the highest customer
service, quality, and resultsExceptional verbal, written, and
interpersonal communication skills including public speaking and
presentationsStrong computer skillsAble to pass a preliminary
credit and background checkUnited States CitizenshipAbility to
obtain and maintain a Public Trust Federal Government Security
Clearance The information provided above has been designed to
indicate the general nature and level of work of the position. It
is not a comprehensive inventory of all duties, responsibilities,
and qualifications required. In addition to a competitive salary,
comprehensive health and welfare benefits, and incentive
compensation, MCA offers participation and vesting in a 401(k) plan
with a company match. You will also be eligible for participation
in our tuition reimbursement program and many other benefits. If
you would like to contribute to our important mission and work
collegially in a professional organization that values
intelligence, integrity, and initiative, consider a career with
MCA.Important Information Successful candidates will be required to
undergo a financial and criminal background check and obtain and
maintain confidential-level security clearance upon hire. We
participate in the United States Federal Government E-Verify
program to confirm the employment authorization of the employee
upon hire. Search Firm Representatives Please be advised that MCA
is not seeking assistance or accepting unsolicited resumes from
search firms for this employment opportunity. Regardless of past
practice, a valid written agreement and task order must be in place
before any resumes are submitted to MCA. All resumes submitted by
search firms to any employee at MCA without a valid written
agreement and task order in place will be deemed the sole property
of MCA and no fee will be paid in the event that person is hired by
MCA.MCA strives to make our career site accessible to all users. If
you need a disability-related accommodation for completing the
application process, please contact MCA regarding accommodations.
MCA is an Equal Opportunity and Affirmative Action Employer All
qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, disability,
marital status, national origin, race, religion, sex, sexual
orientation, gender identity, veteran status, or any other
classification protected by federal state or local laws as
appropriate, or upon the protected status of the person's
relatives, friends or associates.MCA abides by the requirements of
41 CFR 60-741.5(a) . This regulation prohibits discrimination
against qualified individuals on the basis of disability and
requires affirmative action by covered prime contractors and
subcontractors to employ and advance in employment qualified
individuals with disabilities.MCA abides by the requirements of 41
CFR 60-300.5(a) . This regulation prohibits discrimination against
qualified protected veterans and requires affirmative action by
covered prime contractors and subcontractors to employ and advance
in employment qualified protected veterans.About SedgwickManaged
Care Advisors is a wholly owned subsidiary of Sedgwick. Sedgwick is
a leading global provider of technology-enabled risk, benefits, and
integrated business solutions. Taking care of people is at the
heart of everything we do. Millions of people and organizations
count on Sedgwick each year to take care of their needs when they
face a major life event or something unexpected happens. The
company provides a broad range of resources tailored to the
client's specific needs in casualty, property, marine, benefits,
and other lines. At Sedgwick, caring counts; through the dedication
and expertise of more than 27,000 colleagues across 65 countries,
the company takes care of people and organizations by mitigating
and reducing risks and losses, promoting health and productivity,
protecting brand reputations, and containing costs that can impact
the bottom line. www.sedgwick.com PI202026242
Keywords: Managed Care Advisors, Bethesda , Account Manager 2022-1236 Hybrid, Executive , Bethesda, Maryland
Click
here to apply!
|