Account Manager Hybrid

Company: Managed Care Advisors
Location: Bethesda
Posted on: January 26, 2023

Job Description:

Bethesda, Maryland, United States
Client Services
Full Time

Account Manager (Hybrid)

Are you dedicated to client relations and energized by working in a fast-paced environment? Would you like to use your project management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Managed Care Advisors (MCA) may be a good fit for you. MCA is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We believe in providing our clients with one-on-one attention and great customer care through our highly skilled team of Account Managers.

As a client-facing Account Manager working in a hybrid capacity from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of MCA's valuable clients. You will maintain a professional working relationship with assigned key account personnel and manage the general stewardship of customers and stakeholders. You will gain detailed knowledge of MCA's workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch.

Account Manager Hybrid Responsibilities

• Perform duties including direct Account Management services and customer service for assigned clients.
• Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.
• Ensure the timely and successful delivery of our program according to customer objectives and contract requirements.
• Lead customer activities based on customer needs and in accordance with the scope of work.
• Work with clinical management, MCA Managers, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.
• Understand MCA's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.
• Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.
• Maintain accurate information in internal customer relationship management tools.
• Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of MCA's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals. Account Manager Hybrid Qualifications
  • Bachelor's Degree
  • Master's Degree or PMP preferred
  • Minimum of 5 years of client-facing and/or federal government contracting experience
  • Minimum of 5 years experience in the healthcare, workers' compensation, or insurance industry
  • Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
  • Ability to write reports, business correspondence, and standard operating procedures
  • Work independently as a self-starter committed to delivering the highest customer service, quality, and results
  • Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
  • Strong computer skills
  • Able to pass a preliminary credit and background check
  • United States Citizenship
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
    
    In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, MCA offers participation and vesting in a 401(k) plan with a company match. You will also be eligible for participation in our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with MCA.
    
    Important Information
    
    Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
    
    Search Firm Representatives
    
    Please be advised that MCA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to MCA. All resumes submitted by search firms to any employee at MCA without a valid written agreement and task order in place will be deemed the sole property of MCA and no fee will be paid in the event that person is hired by MCA.
    
    MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations.
    
    MCA is an Equal Opportunity and Affirmative Action Employer
    
    All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.
    
    MCA abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
    
    MCA abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
    
    About Sedgwick
    
    Managed Care Advisors is a wholly owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to the client's specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com
    
    PI202025903

Keywords: Managed Care Advisors, Bethesda , Account Manager Hybrid, Executive , Bethesda, Maryland