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Director, User Experience & Design

Company: Marriott
Location: Bethesda
Posted on: January 28, 2023

Job Description:

**Job Number** 22211123**Job Category** Sales & Marketing**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States**Schedule** Full-Time**Located Remotely?** Y**Relocation?** N**Position Type** Management**?JOB SUMMARY**With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User Experience at Marriott International, repeatedly voted one of Fortune's 100 Best Companies to Work For -. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.This role is responsible for leading property and brand-focused tracks of work ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design. They will drive digital experiences that deliver on both elevating the expression of our property and brand portfolio and emotional engagement to support business outcomes. Partnering closely with fellow user experience leaders, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers. This position requires the ability to produce design as well as direct designers, including internal associates and contractors/agencies, driving the creative process from concept through execution.A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use.CANDIDATE PROFILEEducation and Experience+ **8+ years of relevant experience in digital product design, 3+ as a manager, with demonstrated leadership experience across platforms**+ 4-year undergraduate degree in relevant discipline OR relevant experience+ **Experience with major, large-scale global web sites, digital apps, or other digital products**+ **Proven experience leading design in visual identity and brand in a digital space**+ Strong grounding in general usability and transactional design best practices+ **Proven experience delivering concepts, user journeys, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind**+ **Experience with Agile / SAFE development methodologies**+ **Thrives in a collaborative and cross-functional working environment**You're exactly who we're looking for if you:+ Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)+ Proactively maintain a keen focus across product areas to ensure synergy+ Communicate through compelling visuals and deliverables+ Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams+ Showcase strong presentation, negotiation, and persuasion skills+ Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects and resources+ Pick up a marker or a mouse to knock out some work alongside the team when the need arises.Nice to Have:+ Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space+ Superior communication and interpersonal skills, including facilitation, presentation, storytellingCORE WORK ACTIVITIESDemonstrating and Applying Discipline Knowledge:+ Direct and approve the execution of user experience design+ Clearly explain design decisions to leadership, your team, and stakeholders+ Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology+ Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints+ Collaborate with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your workManaging Work, Projects, and Policies+ Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)+ Successfully manages multiple tracks of work simultaneously+ Accepts critique and critiques work of others in a helpful and professional mannerLeadership & Management+ Ability to manage one or more direct reports+ Leads work done by both internal associates and external vendors+ Attract, hire, develop, and retain top talent+ Thinks and works at both the strategic and executional levels; sees both the "forest" and the "trees" and guides teams accordinglyAdditional Responsibilities+ Works and leads independently with minimal supervision, but knows when issues should be escalated to manger+ Develops relationships with members of other teams, and leverages those relationships to answer questions+ Presents work with clarity and confidence; explains complex matters so that others can understand them_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Keywords: Marriott, Bethesda , Director, User Experience & Design, Executive , Bethesda, Maryland

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