Technical Support Manager

Company: Red Coats. Inc.
Location: Bethesda
Posted on: May 20, 2023

Job Description:

The Technical Support Manager is responsible for managing a team of 3-4 employees who will provide technical support directly to all internal Datawatch departments, third party vendors, sub-contractors, and our clients. This department will grow into a 24/7/365 support team responsible for all levels of support outside of other department close.Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.We offer a base salary, benefits and paid time off. Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment. EOE/M/F/V/D. DCJS #11-2294Troubleshoot supervisory alarms, attempt to repair remotely, generate service request when neccesaryManage and train staff of third party services i.e., AlarmNet, NAPCO, Door King, etcProvides remote supports to Technicians, Sub-Contractors, and Datawatch Programming teamReceives inbound calls from clients and other departments requiring Technical SupportCreate service orders when issues cannot be fully resolved remotelyBe the subject matter expert on Datawatch services and features5+ years of experience working with access control software and alarm monitoring software2+ years of experience providing client supportHigh school diploma/GED required; bachelor's degree prefered.Proficient with Microsoft Office ApplicationsStrong general knowledge/background in the access control industryKnowledge of IP, Ethernet, and networking protocol and CAT5 technologies preferredBenefitsChoice of Medical Insurance plans to enrollDental Insurance PlanVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability Insurance Employer-paid 50K Life and AD&D Insurance Voluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance Evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement

Keywords: Red Coats. Inc., Bethesda , Technical Support Manager, Executive , Bethesda, Maryland