Technical Support Manager
Company: Red Coats. Inc.
Location: Bethesda
Posted on: May 20, 2023
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Job Description:
The Technical Support Manager is responsible for managing a team
of 3-4 employees who will provide technical support directly to all
internal Datawatch departments, third party vendors,
sub-contractors, and our clients. This department will grow into a
24/7/365 support team responsible for all levels of support outside
of other department close.Must be able to meet and maintain various
certifications, licenses and/or registrations, in accordance with
applicable state laws and as required by the electronic security
regulations in the state (s) worked.We offer a base salary,
benefits and paid time off. Offers of employment are contingent on
completion of a background check. Information reported by the
background check will not automatically disqualify you from
employment. EOE/M/F/V/D. DCJS #11-2294Troubleshoot supervisory
alarms, attempt to repair remotely, generate service request when
neccesaryManage and train staff of third party services i.e.,
AlarmNet, NAPCO, Door King, etcProvides remote supports to
Technicians, Sub-Contractors, and Datawatch Programming
teamReceives inbound calls from clients and other departments
requiring Technical SupportCreate service orders when issues cannot
be fully resolved remotelyBe the subject matter expert on Datawatch
services and features5+ years of experience working with access
control software and alarm monitoring software2+ years of
experience providing client supportHigh school diploma/GED
required; bachelor's degree prefered.Proficient with Microsoft
Office ApplicationsStrong general knowledge/background in the
access control industryKnowledge of IP, Ethernet, and networking
protocol and CAT5 technologies preferredBenefitsChoice of Medical
Insurance plans to enrollDental Insurance PlanVision
InsuranceMedical and Dependent Care FSA Accounts401K Plan with a
discretionary employer match529 Plan AccessEmployee Assistance
ProgramCommuter and Parking BenefitShort-term Disability and
Long-term Disability Insurance Employer-paid 50K Life and AD&D
Insurance Voluntary Life Insurance for Employee, Spouse and
ChildrenVoluntary portable Accident, Critical Illness Insurance,
Hospital Indemnity CoverageAnnual performance Evaluation and salary
adjustment considerationPaid holidays, sick and vacation
leaveJob-related tuition reimbursement
Keywords: Red Coats. Inc., Bethesda , Technical Support Manager, Executive , Bethesda, Maryland
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