Director, Mid-Atlantic and Midwest Market Engagement
Company: Capital One
Location: Bethesda
Posted on: May 27, 2023
Job Description:
Center 1 (19052), United States of America, McLean,
VirginiaDirector, Mid-Atlantic and Midwest Market
EngagementExternal Affairs works with many external and internal
stakeholders to envision and create a world of greater
socioeconomic opportunity through advocating for an inclusive
society, building thriving communities, and creating financial
tools that enrich lives. Our teams include Communications,
Community Impact and Investment, Community Finance, CRA Strategy
and Program Management, the Government and Political Affairs Group,
Regulatory Relations, and Strategy and Engagement. Through our
teams, we have unparalleled access to a diverse group of motivated
changemakers similarly focused on the ingredients for a more
perfect future.Our approach involves focusing on innovation and
opportunity related to long term well being for our associates,
customers, and communities. On the intersection between business
and social impact. On disruption and dreaming of a better way. This
is the language of changing things for the better. Of Capital
One.The Community Impact and Investment team creates impactful
community outcomes and positions Capital One as the most
strategically bold, innovative, and mission driven financial
institution through:
- fueling strategic community investments (e.g. grants, skills,
loans)
- delivering insights, advice and resources that inform Capital
Ones products and services
- activating the capabilities of impact forward associatesThe
Community Impact and Investment team supports Capital One through
leading enterprise volunteerism, conducting market research,
fostering community relationships, grant making, originating CDFI
loans and partnering with and advising LOBs. The Opportunity and
Role:Community Impact and Investment is kicking off a multiyear
transformation to increasingly align business strategy and social
impact; launch new, different, and more holistic approaches to
investing in our communities; use Capital Ones volunteer time and
talent in increasingly strategic ways; and use data, analytics,
research, and inclusive design to inform more targeted and
actionable consulting to our business partners on topics related to
a broad view of financial inclusion.Were seeking a Director to lead
our Mid-Atlantic and Midwest Market Engagement team. This team is
charged with deeply understanding challenges and opportunities in
the Greater Washington (DC, MD, DE), Boston, and our MidWest (Ohio,
Minnesota, Missouri, Colorado) customer geographies and bringing
that market intelligence to bear to ensure we are investing in the
right programs and with the right partners to advance socioeconomic
mobility in the community while maximizing impact for Capital Ones
reputation and business agenda. This is a team of
relationship-first changemakers who build strong external
relationships and distill insights, make connections and identify
and execute on opportunities for COF to make investments at the
nexus of community impact and COFs business strategy.This role
involves up to 50% travel as needed. It also involves attending
events before and after normal business hours and overnight trips /
conferences.In this role, youll be expected to demonstrate
proficiency in four key areas:Gathering Market Intelligence
- Youll understand how Capital One shows up in our local
communities relative to how we are supporting local community needs
and moving the needle on socioeconomic mobility.
- You and your team will gather this intelligence by forging deep
relationships with local community organizations and organizers,
activists, influencers, small business leaders, policymakers, CDFIS
and other local funding organizations or in-market financial
services providers within the Mid-Atlantic and Midwest markets
- Youll make your seat at the table: either by developing
relationships with the right community influencers or conveners or,
if the right groups arent coming together yet, you and your team
will convene them yourself.
- Your team will monitor and assess (in partnership with GPAG and
Comms teams) emerging local events and engage the appropriate
internal stakeholders and working groups accordingly.Transforming
Market Intelligence Into Tangible Impact
- Your team will bring market insights to CII and EA to inform
where, how and why to make local market investments that advance
Capital Ones mission
- Youll partner closely with your peers on our analytics,
associate and program teams to generate proposals for new local
market investments
- Youll manage the relationships with the existing portfolio of
Mid-Atlantic and Midwest community partners and their associated
grants. Youll evaluate, rationalize and align this back-book
against a go-forward investment strategy.
- Youll partner with our Mid-Atlantic Market President Network
executives and EC members to collaborate and advise on MPN
philanthropic investments, bringing local market intelligence to
decision making. Your team will run the operations of the MPN
including meeting routines, governance oversight of decisions and
grantmaking, and reporting.Running the team with a Business Mindset
- Youll develop quantitative metrics, tooling, and reporting to
monitor COF community presence, local sentiment, and the extent to
which we are mobilizing COF resources (time, talent, dollars) to
the place of most compelling community need
- Youll define a holistic operational strategy with supporting
KPIs which includes:
- How to prioritize and operationalize collection of market
intelligence in key geographies and markets while monitoring all
the geographies in your full footprint
- How to capture, assess and improve sentiment of COF community
engagement in your markets,
- How to evolve our current (and go-forward) portfolio of
investments to increasingly meet the highest needs of our
communities while advancing the COF business objectives
- Youll regularly evaluate and improve the efficiency of our
community engagement approach, as well as the operational model
used to deliver the value Transformational Leadership
- Youll be responsible for attracting and retaining top talent to
your team
- Youll coach them towards great business acumen, building strong
stakeholder relationships, bringing a data-driven eye to evaluating
need and opportunity and excelling in ambiguity
- Youll model ruthless prioritization and the art of getting to
yesand saying no
- Youll rally your teams and senior stakeholders to your vision
and strategy We want you if you are:
- Impact-driven. You dream big. You desire to make the world a
better place, and you get energy from working with others with
similar passions to accomplish big, bold goals.
- Wired for Collaboration and Connection: You thrive in a
matrixed organization because you know that together we can do
better. Youre obsessed with building and cultivating relationships.
You love the chance to share your perspective, to hear the
perspectives of others, and to figure out how teams can
collaborate.
- Customer Focused. You care about doing whats best (not whats
easiest) for the community and for Capital ones associates and
business. You dont shy away from hard conversations or nuanced
decision making because you know the best outcomes often go hand in
hand with tough decisions.
- Intellectually Curious, with a strong Point of View. You ask
why, you explore, youre comfortable with ambiguity, youre hungry to
learn and a seeker of new challenges. You use this curiosity to
develop and then refine, and refine, and refine your POVs.
- Do-er. Youre biased toward action, you try things and sometimes
you fail. You can get around your own roadblocks and you remove
obstacles for your team to stay focused on enterprise goals. Basic
Qualifications:
- Bachelors degree or military experience
- At least 5 years of experience working in a for-profit
company
- At least 3 years of experience in developing product go to
market, community organizing or advocacy strategies or a
combination
- At least 5 years of experience in people leadershipPreferred
Qualifications:
- Experience in market analysis
- Experience with complex stakeholder management
- Experience in financial services, wholesale banking, or B2B
settings
- Experience in sales or other domains deeply dependent on the
quality of relationship management
- Community organizing, nonprofit, or political experienceAt this
time, Capital One will not sponsor a new applicant for employment
authorization for this position. Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the . Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level.No agencies
please. Capital One is an Equal Opportunity Employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex,
race, color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, citizenship, pregnancy or
maternity, protected veteran status, or any other status prohibited
by applicable national, federal, state or local law. Capital One
promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
Citys Fair Chance Act; Philadelphias Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Bethesda , Director, Mid-Atlantic and Midwest Market Engagement, Executive , Bethesda, Maryland
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