Event Planning Manager
Company: Highgate Hotels
Location: Bethesda
Posted on: May 27, 2023
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Job Description:
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu.
Highgate also has a key presence in Barcelona. Highgate's portfolio
of global properties represents an aggregate asset value exceeding
$10B and generates over $2B in cumulative revenues. The company
provides expert guidance through all stages of the hospitality
property cycle, from planning and development through
recapitalization or disposition. Highgate also has the creativity
and bandwidth to develop bespoke hotel brands and utilizes industry
leading proprietary revenue management tools that identify and
predict evolving market dynamics to drive out performance and
maximize asset value. With an executive team consisting of some of
the industry's most experienced hotel management leaders, the
company is a trusted partner for top ownership groups and major
hotel brands. Highgate maintains corporate offices in London, New
York, Dallas, and Seattle.Hyatt Regency Bethesda is an iconic hotel
located in the heart of downtown Bethesda. Nestled above the
Bethesda Metro Red Line, the hotel offers easy access to Washington
DC's famous museums, monuments and zoo and is only minutes from
Bethesda Row, which offers unlimited shopping, dining, and
entertainment. The Hotel offers 390 modern guestrooms with upscale
amenities.Hyatt Regency BethesdaOne Bethesda Metro CenterBethesda,
MD 20814The EventPlanning Manager is responsible for coordinating
and supervising assigned group business after it is booked by the
sales department, and through completion of the event or function,
while maintaining profitable operations and high quality products
and service levels. He/she is expected to market ideas to promote
business Reduce employee turnover Maintain revenue and payroll
budgets and meet budgeted productivity while keeping quality
consistently high. The Event Services Manager is also responsible
for acting as a liaison between client and operating departments to
ensure a successful meeting and to generate repeat business.Keep
immediate supervisor fully informed of all problems or matters
requiring his/her attention.Prepare and submit required reports in
a timely manner.Follow up on all turnovers within 24 hours via
telephone and within 3 days with written correspondence.Know
meeting room setups and capabilities.Know sleeping room
configurations and types.Respond to requests by Meeting Planners
immediately.Use the Partnership Agreement to meet client needs.Have
comprehensive knowledge of all operational departments within the
hotel guest services, reservations, housekeeping, audio visual,
switchboard, accounting, restaurants, bars, and
engineering.Interact with outside planners, vendors for event
setup.Maintain pricing integrity and propose upscale menus for
clients.Create, review and revise rooming lists and VIP
lists.Manage existing accounts and follow up with client
resolicitation to capture future business.Work with other F&B
managers and keep them informed of F&B issues as they
arise.Manage the function book and adjust space in order to ensure
maximum potential revenue.Be visible on the floor and assist staff
as needed during functions.Be involved in and/or conduct
departmental and hotel training (One-to-One Training, etc.)Plan and
execute holiday and special events in conjunction with the Director
of Catering.Use feedback from Meeting Planner evaluations to
improve service and quality.Participate in required M.O.D. program
as scheduled.At least 3 years of progressive experience in a hotel
or a related field or a 4year college degree and at least 1 year of
related experience or a 2year college degree and 2 or more years of
related experience.Must be proficient in Windows, Company approved
spreadsheets and word processing.Flexible and long hours sometimes
required.Medium work Exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.Maintain a warm
and friendly demeanor at all times.Must be able to effectively
communicate both verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and service
oriented manner.Must be effective at listening to, understanding,
and clarifying concerns raised by employees and guests.Must be able
to multitask and prioritize departmental functions to meet
deadlines.Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.Attend
all hotel required meetings and trainings.Participate in M.O.D.
coverage as required.Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling, which will
vary according to the needs of the hotel.Maintain high standards of
personal appearance and grooming, which include wearing
nametags.Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.Maximize efforts
towards productivity, identify problem areas and assist in
implementing solutions.Must be effective in handling problems,
including anticipating, preventing, identifying and solving
problems as necessary.Must be able to understand and evaluate
complex information, data, etc. from various sources to meet
appropriate objectives.Must be able to maintain confidentiality of
information.Perform other duties as requested by management.
Keywords: Highgate Hotels, Bethesda , Event Planning Manager, Executive , Bethesda, Maryland
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