Program Manager, Contingent Workforce Solutions
Company: Marriott
Location: Bethesda
Posted on: May 28, 2023
Job Description:
Job Number 23065259
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
--- JOB SUMMARY As Program Manager for Marriott International's
internal contingent workforce program, known as FLEX Talent
Solutions, you will be responsible for all aspects of managing
relationships with vendor partners who support staffing for
headquarters and above property. You will work closely with the
Director and Senior Manager of FLEX Talent Solutions as well as
discipline HR partners and leads to ensure the success of the CWS
program and the satisfaction of our stakeholders. This includes
managing the vendor/supplier program and its population, day-to-day
operations, troubleshooting and problem resolution, and maximizing
customer satisfaction. CORE WORK ACTIVITIES
- Manage the talent supplier program, including selecting and
contracting with vendors and suppliers, managing relationships and
communication, and conducting periodic benchmarking of the vendor
population.
- Oversee the requisition/submittal process and job placement,
prioritize orders and requisitions, and ensure responsiveness and
top tier customer service.
- Work with hiring managers to ensure satisfaction and identify
potential business development opportunities for
contractors/subcontractors, projects, or services.
- Understand the contracted terms and conditions between Marriott
International and the vendors, including pricing, rules of
engagement, and processes.
- Meet or exceed account growth targets and service level
agreements (SLAs), key performance indicators (KPIs), and program
deliverables.
- Implement, train, and administer software to both managers and
vendor supplier users, and conduct quarterly performance reviews of
vendors to monitor their performance to SLAs.
- Set performance expectations for and manage department staff
priorities and results.
- Resolve day-to-day issues within the program and follow
internal escalation plan as necessary.
- Actively collaborate with stakeholders in other business areas
including technology, finance, human resources, and operations.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree from an accredited university.
- 3+ years of experience managing contingent workforce programs
either internally or with a staffing industry Managed Service
Provider (MSP); or account management role in a general staffing
company.
- 2+ years of experience managing IT supplier relationships,
ideally during a period of high volume hiring.
- Strong familiarity with tech stacks and IT acronyms for
discussions with hiring teams and vendors.
- Experience with Vendor Management System (VMS) required,
Fieldglass or Simplify VMS experience preferred. CANDIDATE PROFILE
- Excellent organization, verbal/written communication as well as
interpersonal skills.
- Ability to deal effectively with vendors, candidates, and
hiring managers at all levels.
- Excellent troubleshooting and problem-solving skills.
- Proven negotiation skills.
- Ability to effectively multi-task and function in a fast-paced,
team-oriented environment. - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, Bethesda , Program Manager, Contingent Workforce Solutions, Executive , Bethesda, Maryland
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