Federal Client Success Manager (Hybrid) 2024-1364
Company: Managed Care Advisors
Location: Bethesda
Posted on: September 28, 2024
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Job Description:
Position Title: Federal Client Success Manager (Hybrid)
2024-1364 Location: Bethesda, Maryland, United States Job Category:
Client Services Job Type: Full Time Description: Overview - Federal
Client Success Manager (Hybrid)Are you dedicated to building client
relationships and energized by working in a fast-paced environment?
Would you like to use your organizational and customer service
skills and experience in health care to develop key relationships
with high-profile clients and improve the health and productivity
of federal employees? If so, Sedgwick Government Solutions (SGS)
may be a good fit for you. SGS is an innovative company offering a
unique set of services in Federal Workers' Compensation,
Specialized Health Program Management, Employee Benefits,
Disability Management, and Absence Management.As a client-facing
Federal Client Success Manager, working hybrid at home and from our
Bethesda, MD office, you will manage the approach to providing
services and achieving program outcomes meeting the needs of a
group of SGS' valuable clients. You will manage the general
stewardship of clients and stakeholders. You will gain detailed
knowledge of SGS' workers' compensation programs, capabilities,
practices, and processes, to support providing our clients with
top-notch service with a personal touch.Client Success Manager
ResponsibilitiesPerform duties including direct account management
and customer service for assigned clients.Develop and maintain
strategic long-term trusting relations with account stakeholders to
accomplish growth and long-term company objectives.Ensure the
timely and successful delivery of services according to customer
objectives and contract requirements.Lead client activities based
on their needs and in accordance with contract requirements
including the scope of work.Work with clinical management, SGS
people leaders, and team members from other departments dedicated
to the same key client accounts to ensure the successful delivery
of the highest quality of services according to customer needs and
objectives.Understand SGS's capabilities and services and
effectively communicate about the services to the client to assist
in the expansion of services to meet the client's evolving
needs.Communicate clearly the progress of monthly/quarterly
initiatives and outcomes to internal and external
stakeholders.Maintain accurate information in internal customer
relationship management tools.Ensure customer issues are handled in
an efficient manner Ensure the continued satisfaction and success
of SGS's clients by anticipating client needs, working internally
to ensure deadlines for client deliverables are met, and helping
clients meet program goals. Client Success Manager
QualificationsBachelor's DegreeMaster's Degree or PMP
preferredMinimum of 8 years of client-facing and/or federal
government contracting experienceMinimum of 8 years' experience in
the healthcare, workers' compensation, or insurance industryWorking
knowledge of workers' compensation or healthcare benefits, systems,
and the insurance industry.Ability to write reports, business
correspondence, and standard operating proceduresWork independently
as a self-starter committed to delivering the highest customer
service, quality, and resultsExceptional verbal, written, and
interpersonal communication skills including public speaking and
presentationsStrong computer skills, including all standard
Microsoft products (PowerPoint, Word,Able to pass a preliminary
credit and background checkUnited States CitizenshipAbility to
obtain and maintain a Public Trust Federal Government Security
Clearance For a career path that is both challenging and rewarding,
join Sedgwick Government Solution's talented team. Taking care of
people is at the heart of everything we do. Our clients depend on
our talented colleagues to take care of their most valuable
assets-their employees, and their customers. At Sedgwick Government
Solutions, caring counts--. Join our team of creative and caring
people and help us make a difference in the lives of others. In
addition to a competitive salary, comprehensive health and welfare
benefits, tuition reimbursement, and incentive compensation,
Sedgwick Government Solutions offers participation and vesting in a
401(k) plan with a company match. If you would like to contribute
to our important mission and work collegially in a professional
organization that values intelligence, integrity, and initiative,
consider a career with Sedgwick Government Solutions. To be
considered for this position, please submit a resume, and complete
the application. The information provided above has been designed
to indicate the general nature and level of work of the position.
It is not a comprehensive inventory of all duties,
responsibilities, and qualifications required. Important
InformationSuccessful candidates will be required to undergo a
financial and criminal background check and obtain and maintain
confidential-level security clearance upon hire. We participate in
the United States Federal Government E-Verify program to confirm
the employment authorization of the employee upon hire. Search Firm
Representatives Please be advised that Sedgwick Government
Solutions (Government Solutions) is not seeking assistance or
accepting unsolicited resumes from search firms for this employment
opportunity. Regardless of past practice, a valid written agreement
and task order must be in place before any resumes are submitted to
Government Solutions. All resumes submitted by search firms to any
employee at Government Solutions without a valid written agreement
and task order in place will be deemed the sole property of
Government Solutions and no fee will be paid in the event that
person is hired by Government Solutions. Government Solutions
strives to make our career site accessible to all users. If you
need a disability-related accommodation for completing the
application process, please contact Government Solutions regarding
accommodations. Sedgwick Government Solutions is an Equal
Opportunity and Affirmative Action Employer All qualified
applicants will receive consideration for employment without regard
to age, citizenship status, color, disability, marital status,
national origin, race, religion, sex, sexual orientation, gender
identity, veteran status, or any other classification protected by
federal state or local laws as appropriate, or upon the protected
status of the person's relatives, friends or associates. Sedgwick
Government Solutions abides by the requirements of 41 CFR
60-741.5(a). This regulation prohibits discrimination against
qualified individuals on the basis of disability and requires
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified individuals with
disabilities. Sedgwick Government Solutions abides by the
requirements of 41 CFR 60-300.5(a). This regulation prohibits
discrimination against qualified protected veterans and requires
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected veterans.
About SedgwickSedgwick Government Solutions is a fully owned
subsidiary of Sedgwick. Sedgwick is a leading global provider of
technology-enabled risk, benefits, and integrated business
solutions. Taking care of people is at the heart of everything we
do. Millions of people and organizations count on Sedgwick each
year to take care of their needs when they face a major life event
or something unexpected happens. The company provides a broad range
of resources tailored to clients' specific needs in casualty,
property, marine, benefits, and other lines. At Sedgwick, caring
counts; through the dedication and expertise of more than 27,000
colleagues across 65 countries, the company takes care of people
and organizations by mitigating and reducing risks and losses,
promoting health and productivity, protecting brand reputations,
and containing costs that can impact the bottom line.
www.sedgwick.com Privacy - Sedgwick Terms and Conditions -
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Keywords: Managed Care Advisors, Bethesda , Federal Client Success Manager (Hybrid) 2024-1364, Executive , Bethesda, Maryland
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