Director, Marriott Bonvoy Ambassador Program
Company: Marriott Hotels Resorts
Location: Bethesda
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY The Director, Marriott Bonvoy Ambassador
Programs is responsible for leading the design and development of
the strategy and initiatives to support enhanced personalized
services for our most valued members. This position will coordinate
with a global team responsible for driving member engagement via
new member experiences, social channels, pilot expansion of the
service, and member events. In addition, this position will seek to
develop and refine the enabling procedures, policies, and
technology and drive efficiency to improve services. This role may
oversee the following areas: Ambassador Program Strategy &
Execution Ambassador Program Definition & Insights Ambassador
Program Initiatives CANDIDATE PROFILE Education and Experience
Required Bachelor’s degree in business administration, Marketing,
Hospitality Management. 8 years of relevant experience in marketing
or related function Preferred Experience managing and defining
transformational strategies for business units. Experience with
loyalty strategy & program management within a matrixed
organization. MBA CORE WORK ACTIVITIES Program Strategy & Execution
Lead the development of the Ambassador Program strategy and roadmap
to deliver personalized services and interactions. Develop new
services and recognition efforts to better meet the needs of
individual segments within the Ambassador member base. Tailor
program services and strategies as appropriate to meet the local
needs of Ambassadors. Monitor Ambassador customer lifecycle,
creating points of differentiation and identifying opportunities
for improvement Partner with technology stakeholders to design and
implement solutions to enhance the member and associate experience.
Support other ad hoc requests for top members as needed Program
Definition & Insights Define the Ambassador program goals,
objectives, key performance indicators (KPI), and program health
reporting standards. Develop program standards to create consistent
experiences and communications to share best practices around the
world. Analyze member and associate sentiment to create action
plans that improve KPI performance. Program Initiatives Design
proof of concepts to test Ambassador program enhancements supported
by evaluation framework and business case assessments. Lead the
implementation of new initiatives across key discipline partners to
ensure a seamless experience for our most valued members. Evaluate
new services and partnerships that extend beyond the hotel stay and
generate new revenue streams for loyalty. At Marriott
International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We
actively foster an environment where the unique backgrounds of our
associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis
protected by applicable law.
Keywords: Marriott Hotels Resorts, Bethesda , Director, Marriott Bonvoy Ambassador Program, Executive , Bethesda, Maryland
