FLEX Coordinator, HVMB Operations & Quality
Company: Marriott Hotels Resorts
Location: Bethesda
Posted on: April 1, 2026
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Job Description:
Description The FLEX Global Operations Coordinator, HVMB
Operations & Quality will support the global operations team in
customer and partner support, ensuring that the highest levels of
hospitality and service are provided. The role will primarily
support fraud detection efforts and chargeback management. This
associate will serve as the liaison between home management company
partners, customer care, Loyalty Program Risk, Loyalty Support
Services and Accenture Hospitality Services for chargeback
documentation support and response. In addition, the Global
Operations Coordinator will be the primary point of contact for
partner system access and maintenance. They will also assist the
finance team with inquiries that require operational action or
input support. CANDIDATE PROFILE Education and Experience Required
· High school diploma or GED and 4 years’ experience in the
business, sales and marketing, management operations, or related
professional area OR 4-year degree from an accredited university in
Business Administration, Hotel and Restaurant Management ·
Demonstrated ability to deliver results in a fast-paced environment
with competing priorities and deadlines · Demonstrated ability to
work independently without direct supervision · Attention to detail
and highly organized · Demonstrated ability to analyze large sets
of data sets, interpret complex data sets such as identifying
patterns and trends, and creating detailed reports to inform
decision making · Peoplesoft AP experience CORE WORK ACTIVITIES :
Managing Work, Projects, and Policies · Manages the fraud workflows
related to Accertify, Ekata, Loyalty Program Risk and Bonvoy points
fraud review. · Support chargeback management processes and
workflows to include obtaining documentation, uploading chargeback
response support, chargeback classification and provide reporting
and analytics on chargeback trends. · Resolve EID access related
issues for current partners to include provisioning, password reset
and EID audit support. · Review and follow up to weekly Personal
Identifiable Information requests from Marriott International Data
Services team. · Set up vendors for customers and process payments
related to relocation stipends and refund processing errors on a
weekly basis through Peoplesoft AP system. · Create and send
correspondence and payment processing links to guests for system
related payment issues. · Assist with research and resolve of
financial operations inquiries and provide follow up as needed to
inquiring parties. · Implement and maintain HVMB Fraud playbook.
Additional Responsibilities · Support Tier 2 Customer Care as
needed for high case volume. · Monitor and respond/redirect
questions generated by our partners through HVMB Trainer mailbox. ·
Informs, updates, and provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person in a timely manner. · Attends and participates in all
relevant meetings. · Presents ideas, expectations and information
in a concise, organized manner, to include internal team report
outs and global partner trainings. · Uses problem solving
methodology for decision making and follow up. · Maintains positive
working relations with internal customers and department managers.
· Manages time effectively and conducts activities in an organized
manner. · Performs other reasonable duties as assigned by manager.
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Bethesda , FLEX Coordinator, HVMB Operations & Quality, Executive , Bethesda, Maryland
