Medical Support Assistant

Company: Reef Systems
Location: Bethesda
Posted on: June 19, 2022

Job Description:

Medical Support Assistant Executive Summary Reef Systems is currently looking for a Medical Support Assistant to support the National Institutes of Health (NIH) Clinical Center (CC). In support of the NIH, Reef Systems will provide consistent and reliable Medical Support Assistants. Personnel are required to have direct contact with patients, visitors, and staff both in-person and by phone. Personnel will perform a variety of tasks to ensure that patients and visitors are treated with understanding, responsiveness, care, and compassion. Mandatory Qualifications : Able to read, write, speak, and understand English. Able to meet the physical requirements of the position, including walking and carrying records, equipment, and other items weighing up to 50 pounds. Minimum one year of experience in a health care setting working directly in-person with patients. Basic knowledge of medical terminology. Customer service skills, including a courteous demeanor, strong communication skills, and the ability to resolve or refer issues or concerns promptly. Professional appearance, appropriate for a health care setting. Excellent attention to detail to handle records and data. Knowledge of Microsoft computer applications and scanning, copying, and filing. U.S. Citizenship : Candidate must be a U.S. Citizen. Duties and Responsibilities : Manage patient appointment in the scheduling system. Maintain staff schedules once they have been approved for entry into the scheduling system. Reconcile patient records to identify duplication and ensure accuracy. Perform a variety of reception activities, including greeting patients and visitors, answering calls and emails, providing tours, referring inquiries as appropriate, and monitoring the waiting area. Assist with inventory, supplies, and equipment by ensuring that stock levels are maintained, expiration dates are not exceeded, requests are submitted in a timely manner, and housekeeping is notified about areas that require service. Handle patient records, including assembling and disassembling records as needed, preparing documents required for specific visits, and ensuring that documents are properly labeled. Provide administrative clinical support such as communicating assignments and care plans to nurses, performing daily environmental assessments and notifying appropriate personnel of any issues, disposing of hazardous or sensitive waste appropriately, and ensuring that all patients receive a patient wristband with the correct identifying information. Perform data entry and management to produce and/or distribute reports as requested. Collect and distribute mail for both staff and patients. Work Schedule : 40 hours per week; may include overtime as needed Work Location : Bethesda, MD 20892 Travel: None Vaccination Requirements for Health Care Workers (HCW) Vaccination requirements are based on federal guidelines for health care facilities. Point of Contact for this Opportunity : Art Mata amata@reef-sys.com

Keywords: Reef Systems, Bethesda , Medical Support Assistant, Healthcare , Bethesda, Maryland