Medical Support Assistant (Office Automation)
Company: usagov
Location: Bethesda
Posted on: May 28, 2023
Job Description:
Summary
About the Position: This position is for the Dir for Medicine
Department of Pediatrics Primary Care at Walter Reed National
Military Medical Center in Bethesda Maryland.
Parking at Walter Reed National Military Medical Center is limited,
the use of commuting alternatives is recommended.
This job is open to
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or
"displaced" employee.
- Federal employees - Competitive service
Current or former competitive service federal employees.
- Individuals with disabilities
- Internal to an agency
Current federal employees of this agency.
- Land & base management
Certain current or former term or temporary federal employees of a
land or base management agency.
- Military spouses
- Veterans Clarification from the agency
See "Who May Apply" in the "Qualification" section for more
information on who is eligible to apply for this position.
Duties
- Perform routine clinical and administrative duties under the
direct supervision of a nurse, physician and/or a healthcare
administrator.
- Adjust times of appointments, based on changes in health care
provider's schedule.
- Resolve scheduling and appointment problems.
- Schedule routine, regular, and, follow up appointments in the
surgical center.
- Prepare reports based upon the requirements specified and the
intended use of the data or report.
- Generate data on a daily, weekly, monthly, and on demand basis
to identify trends impacting on appointment availability and the
efficient delivery of primary and urgent health care.
- Receive all patients and make a determination as to disposition
(proceed to the laboratory, retrieve additional information,
proceed to the doctor's office, be seated in the waiting area,
etc.) based upon an established algorithm.
- Read and interpret the referring consults, doctors' notes
and/or drug treatment protocol in order to select and schedule the
appropriate tests.
- Manipulating and retrieving information and data from various
automated medical systems (such as the Composite Health Care
System, Electronic Health Record)
- Greet patients and visitors in person and telephonically.
- Document patient information in medical records.
Requirements
Conditions of Employment
- This position requires Childcare Background Check (due to
regular contact w/ children or adolescents).
- You must undergo a specific initial background checks,
investigation and periodic re-verification check of multiple agency
records to obtain and maintain a suitable determination to occupy a
position having regular contact with children.
- This position requires a qualified typist. A qualified typist
can type 40 words per minute based on a 5 minute sample with three
or fewer errors.
- Appointment may be subject to a suitability or fitness
determination, as determined by a completed background
investigation.
- This position requires the incumbent to have tuberculosis
testing.
- This position requires the incumbent be able to obtain and
maintain a determination of eligibility for a Tier 3 security
investigation or access for the duration of employment. A
background investigation and credit check are required.
- This position has mandatory seasonal influenza vaccination
requirements and is subject to annual seasonal influenza
vaccinations unless otherwise exempted for medical or religious
reasons (documentation of exemption must be provided upon
hire).
Qualifications
Who May Apply: Only applicants who meet one of the employment
authority categories below are eligible to apply for this job. You
will be asked to identify which category or categories you meet,
and to provide documents which prove you meet the category or
categories you selected.
- 30 Percent or More Disabled Veterans
- Current Civilian Employees of the Defense Health Agency
(DHA)
- Current Permanent Department of Defense (DoD) Civilian
Employee
- Domestic Defense Industrial Base/Major Range and Test
Facilities Base Civilian Personnel Workforce
- Interagency Career Transition Assistance Plan
- Land Management Workforce Flexibility Act
- Military Spouses, under Executive Order (E.O.) 13473
- Non-Department of Defense (DoD) Transfer
- People with Disabilities, Schedule A
- Priority Placement Program, DoD Military Spouse Preference
(MSP) Eligible
- Reinstatement
- Veterans Employment Opportunity Act (VEOA) of 1998 In order to
qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including
volunteer experience. Your resume must clearly describe your
relevant experience; if qualifying based on education, your
transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which
includes receiving patients and visitors in a medical treatment
facility or clinic setting; scheduling patient appointments and/or
coordinating patient referral appointments; maintaining patient
records; and utilizing office automation systems such as Composite
Health Care System (CHCS), Armed Forces Health Longitudinal
Technology Application (AHLTA), and/or Microsoft office to complete
administrative tasks. This definition of specialized experience is
typical of work performed at the next lower grade/level position in
the federal service (GS-05).
Some federal jobs allow you to substitute your education for the
required experience in order to qualify. For this job, you must
meet the qualification requirement using experience aloneno
substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in
the following areas:
- Computer Skills
- Patient-focused Customer Service
- Technical Credibility
- Writing Time in Grade Requirement: Applicants who have held a
General Schedule (GS) position within the last 52 weeks must have
52 weeks of Federal service at the next lower grade or equivalent
(GS-05).
Education
This job does not have an education qualification requirement.
Additional information
- Male applicants born after December 31, 1959 must complete a
Pre-Employment Certification Statement for Selective Service
Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department
of Defense referral system for displaced employees.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market
Supplement.
- If you are unable to apply online or need to fax a document you
do not have in electronic form, view the following link for
information regarding an Alternate Application.
- If you have retired from federal service and you are interested
in employment as a reemployed annuitant, see the information in the
Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not
authorized, based on a determination that a PCS move is not in the
Government interest.
- Information may be requested regarding the vaccination status
of selectees for the purposes of implementing workplace safety
protocols. For more information, visit
https://www.saferfederalworkforce.gov/faq/vaccinations/.
- Benefits
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
Once the announcement has closed, a review of your application
package (resume, supporting documents, and responses to the
questionnaire) will be used to determine whether you meet the
qualification requirements listed on this announcement. If you are
minimally qualified, your r--sum-- and supporting documentation
will be compared against your responses to the assessment
questionnaire to determine your level of experience. If, after
reviewing your r--sum-- and/or supporting documentation, a
determination is made that you have inflated your qualifications
and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or
omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive
awards in your resume as that information may be taken into
consideration during the selection process. If selected, you may be
required to provide supporting documentation.
Interagency Career Transition Assistance Program (ICTAP). If you
are a Federal employee in the competitive service and your agency
has notified you in writing that you are a displaced employee
eligible for ICTAP consideration, you may receive selection
priority for this position. To receive selection priority, you
must: (1) meet ICTAP eligibility criteria (2) be rated
well-qualified for the position and; (3) submit the appropriate
documentation to support your ICTAP eligibility. To be considered
well-qualified and receive selection priority applicants must
satisfy all qualification requirements for the position and receive
a score of 90 or above. Additional information about the program is
on OPM's Career Transition Resources website.
- Benefits
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
The documents you are required to submit vary based on the
authority you are using to apply (i.e., applying as a veteran,
applying as a current permanent Federal employee, applying as a
reinstatement, etc). Please review the following links to see which
documents you need to provide to prove your eligibility to apply:
Applicant Merit Checklist and Proof of Eligibility.
As described above, your complete application includes your resume,
your responses to the online questionnaire, and documents which
prove your eligibility to apply. If you fail to provide these
documents, you will be marked as having an incomplete application
package and you will not be considered any further.
1. Your resume:
- Your resume may be submitted in any format and must support the
specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate
material or content, it will not be used to make eligibility and
qualification determinations and you may not be considered for this
vacancy.
- For qualifications determinations your resume must contain
hours worked per week and the dates of employment (i.e., HRS per
week and month/year to month/year or month/year to present). If
your resume does not contain this information, your application may
be marked as incomplete and you may not receive consideration for
this position.
- For additional information see: What to include in your resume.
2. Other supporting documents:
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- Proof of Eligibility to Apply: Your application must include
the documents which prove you are eligible to apply for the
vacancy. The Proof of Eligibility document describes authorities
commonly used in merit promotion recruitment and what document(s)
are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities
listed in the Who May Apply section above to receive further
consideration.
- Time-in-grade documentation: If you are applying for a higher
grade and your SF-50 has an effective date within the past year, it
may not clearly demonstrate you meet the one year time-in-grade
requirement so you will need to provide an SF-50 which clearly
demonstrates you meet the time-in-grade requirements (examples of
appropriate SF-50s include Promotions, Within-grade Grade/Range
Increases, and SF-50s with an effective date more than one year
old). NOTE: Documents submitted as part of the application package,
to include supplemental documents, may be shared beyond the Human
Resources Office. Some supplemental documents such as military
orders and marriage certificates may contain personal information
for someone other than you. You may sanitize these documents to
remove another person's personal information before you submit your
application. You may be asked to provide an un-sanitized version of
the documents if you are selected to confirm your eligibility.
- How to Apply
To apply for this position, you must complete the online
questionnaire and submit the documentation specified in the
Required Documents section below.
The complete application package must be submitted by 11:59 PM
(EST) on 05/23/2023to receive consideration.
- To begin, click Apply to access the online application. You
will need to be logged into your USAJOBS account to apply. If you
do not have a USAJOBS account, you will need to create one before
beginning the application
(https://apply.usastaffing.gov/ViewQuestionnaire/11971408).
- Follow the prompts to select your r--sum-- and/or other
supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to
include in your application before it is submitted. Your uploaded
documents may take several hours to clear the virus scan
process.
- After acknowledging you have reviewed your application package,
complete the Include Personal Information section as you deem
appropriate and click to continue with the application
process.
- You will be taken to the online application which you must
complete in order to apply for the position. Complete the online
application, verify the required documentation is included with
your application package, and submit the application. You must
re-select your resume and/or other documents from your USAJOBS
account or your application will be incomplete.
- It is your responsibility to verify that your application
package (resume, supporting documents, and responses to the
questionnaire) is complete, accurate, and submitted by the closing
date. Uploaded documents may take up to one hour to clear the virus
scan.
- Additional information on how to complete the online
application process and submit your online application may be found
on the USA Staffing Applicant Resource Center. To verify the status
of your application, log into your USAJOBS account
(https://my.usajobs.gov/Account/Login), all of your applications
will appear on the Welcome screen. The Application Status will
appear along with the date your application was last updated. For
information on what each Application Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
JT-DHA-DDAAFF DHA NCR MKT-WR NATL MIL MED CTR DO NOT MAIL Bethesda,
MD 20889 US
Next steps
If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package
will be used to determine your eligibility, qualifications, and
quality ranking for this position. If you are determined to be
ineligible or not qualified, your application will receive no
further consideration.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request Required Documents
The documents you are required to submit vary based on the
authority you are using to apply (i.e., applying as a veteran,
applying as a current permanent Federal employee, applying as a
reinstatement, etc). Please review the following links to see which
documents you need to provide to prove your eligibility to apply:
Applicant Merit Checklist and Proof of Eligibility.
As described above, your complete application includes your resume,
your responses to the online questionnaire, and documents which
prove your eligibility to apply. If you fail to provide these
documents, you will be marked as having an incomplete application
package and you will not be considered any further.
1. Your resume:
- Your resume may be submitted in any format and must support the
specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate
material or content, it will not be used to make eligibility and
qualification determinations and you may not be considered for this
vacancy.
- For qualifications determinations your resume must contain
hours worked per week and the dates of employment (i.e., HRS per
week and month/year to month/year or month/year to present). If
your resume does not contain this information, your application may
be marked as incomplete and you may not receive consideration for
this position.
- For additional information see: What to include in your resume.
2. Other supporting documents:
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- Proof of Eligibility to Apply: Your application must include
the documents which prove you are eligible to apply for the
vacancy. The Proof of Eligibility document describes authorities
commonly used in merit promotion recruitment and what document(s)
are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities
listed in the Who May Apply section above to receive further
consideration.
- Time-in-grade documentation: If you are applying for a higher
grade and your SF-50 has an effective date within the past year, it
may not clearly demonstrate you meet the one year time-in-grade
requirement so you will need to provide an SF-50 which clearly
demonstrates you meet the time-in-grade requirements (examples of
appropriate SF-50s include Promotions, Within-grade Grade/Range
Increases, and SF-50s with an effective date more than one year
old). NOTE: Documents submitted as part of the application package,
to include supplemental documents, may be shared beyond the Human
Resources Office. Some supplemental documents such as military
orders and marriage certificates may contain personal information
for someone other than you. You may sanitize these documents to
remove another person's personal information before you submit your
application. You may be asked to provide an un-sanitized version of
the documents if you are selected to confirm your eligibility.
How to Apply
To apply for this position, you must complete the online
questionnaire and submit the documentation specified in the
Required Documents section below.
The complete application package must be submitted by 11:59 PM
(EST) on 05/23/2023to receive consideration.
- To begin, click Apply to access the online application. You
will need to be logged into your USAJOBS account to apply. If you
do not have a USAJOBS account, you will need to create one before
beginning the application
(https://apply.usastaffing.gov/ViewQuestionnaire/11971408).
- Follow the prompts to select your r--sum-- and/or other
supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to
include in your application before it is submitted. Your uploaded
documents may take several hours to clear the virus scan
process.
- After acknowledging you have reviewed your application package,
complete the Include Personal Information section as you deem
appropriate and click to continue with the application
process.
- You will be taken to the online application which you must
complete in order to apply for the position. Complete the online
application, verify the required documentation is included with
your application package, and submit the application. You must
re-select your resume and/or other documents from your USAJOBS
account or your application will be incomplete.
- It is your responsibility to verify that your application
package (resume, supporting documents, and responses to the
questionnaire) is complete, accurate, and submitted by the closing
date. Uploaded documents may take up to one hour to clear the virus
scan.
- Additional information on how to complete the online
application process and submit your online application may be found
on the USA Staffing Applicant Resource Center. To verify the status
of your application, log into your USAJOBS account
(https://my.usajobs.gov/Account/Login), all of your applications
will appear on the Welcome screen. The Application Status will
appear along with the date your application was last updated. For
information on what each Application Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
JT-DHA-DDAAFF DHA NCR MKT-WR NATL MIL MED CTR DO NOT MAIL Bethesda,
MD 20889 US
Next steps
If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package
will be used to determine your eligibility, qualifications, and
quality ranking for this position. If you are determined to be
ineligible or not qualified, your application will receive no
further consideration.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Keywords: usagov, Bethesda , Medical Support Assistant (Office Automation), Healthcare , Bethesda, Maryland
Didn't find what you're looking for? Search again!
Loading more jobs...
