Shift Supervisor
Company: CHOPT
Location: Bethesda
Posted on: January 21, 2023
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Job Description:
SUMMARY:
Shift Leaders exemplify Chopt's core values and standards within
their store; they lead by example and work alongside all team
members to execute successful daily operations. Shift Leaders
provide tactical support to their General Manager by overseeing
opening, closing and transitions duties.
RESPONSIBILITIES:
Manages and participates in opening, closing and shift transition
functions; ability to perform duties of hourly positions as needed
(i.e. chopper, assembler, food prepper, cashier, delivery expo,
etc)
Maintains Chop't standards of quality assurance by managing the
line check process, guest satisfaction and store cleanliness (POV);
initiating actions of improvement when needed
Reinforces high hospitality standards and The Chopt Way' with team
members; provides corrective feedback to staff on standards as
needed
Continuously ensures team properly executes food safety and
workplace safety SOPs
Builds rapport with guests and team members to drive customer
loyalty and employee morale
Ensures communication boards are up to date, manages attendance
tracker and communicates employee performance issues to senior
management/sits in on performance conversations
Responsible for receiving orders and completing temperature /
sanitization logs
Performs all POS managerial functions and runs end day reports
(sales/labor) as needed
Executes cash handling duties such as conducting safe counts,
assigning and counting drawers; processing delivery tips
QUALIFICATIONS:
General Requirements
Certification in all hourly operational Chopt positions
Soft Skills
Basic communication skills, including the ability to effectively
communicate in English, both verbally and written
Able to build rapport with customers and employees
Able to adapt to fast-changing priorities with a sense of
urgency
Ability to champion Chop't core values, BETTER Hospitality
standards and the Chopt sixth sense
Hard Skills
Proficient in Windows, Microsoft Word and Excel
Managerial understanding of Point of Sales (POS) functions
Possess basic mathematical and quantitative skills in order to
execute cash drawer management duties including and the ability to
conduct safe counts
Understands and reinforces food safety, sanitation and workplace
safety policies
Physical Requirements / Work Conditions
Must have the ability to stand for long periods of time and work in
a fast-paced environment
Standing, stooping, kneeling, walking, wiping, reaching, bending
and lifting are required actions throughout a shift
Ability to lift up to 50 pounds as needed throughout shift
Availability to work flexible shifts and schedules, inclusive of
weekends and some holidays
Required qualifications:
Keywords: CHOPT, Bethesda , Shift Supervisor, Hospitality & Tourism , Bethesda, Maryland
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