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IT Support Specialist

Company: TechPoint
Location: Bethesda
Posted on: March 26, 2020

Job Description:

TechPoint LLC is a technology driven IT Services Company that partners with our clients to simplify, strengthen and transform their business needs. We deliver projects on time, within budget and to specifications with built-in best practices for a complete and end-to-end solution delivery. We pride ourselves in working with some of the Fortune 500 companies across the United States. Our client has an immediate need for a IT Support Specialist with 1 to 3 years of experience. Responsibilities Performing on-site analysis and diagnosis of a variety of end user issues and recommending and implementing corrective solutions Receive incoming calls, and.or emails regarding software problems Use RemedyForce ticketing system to classify incoming tickets and assign to appropriate groupstechnicians Managing programs or projects for Enterprise IT and driving strategic initiatives. Server and Desktop Vendor Management Asset Management and Resource Management Promoting and enforcing best practices for Windows server administration Promoting and enforcing best practices for VMware administration Managing VMware server and desktop deployment for Enterprise IT Identifying, researching, and validating innovative solutions while applying concepts of appropriate methodologies Requirements Comprehensive hands-on hardwaresoftware troubleshooting skills Ability to read and comprehend technical manuals, procurement documentation, and OEM guides Proven knowledge of Information Technology, Information Technology Security as well as Microsoft Windows Server 2008, Exchange, Active Directory, Microsoft Outlook, Networking (routers switches firewalls) and VolP Phone Systems. Additionally, knowledge of application development ndash MySQL, PHP, Delphi, IIS will be nice to have Solid analytical skills, attention to detail and excellent business communication skills a must Established experience interacting with various levels of internal and external business partnersusers Proven experience leading a cooperative effort among members of a team in a fast-paced, change management environment as well as the ability to formulate strategies and utilize both internal and external resources Proficiencies in MS Office applications and Project Management CompTIA A+ or MCP certification a plus Education Associate degree or Technical School completion and 1-3 yearsrsquo experience in technical support for Intel-based workstations and Windows 10 desktop platforms B.S in Computer Science preferred NO Third-partyC2C companies. Serious candidates only! If you are interested, please share your resume at Shalini(at) Techpoint LLC is an Equal Opportunity Employer MFVD.

Keywords: TechPoint, Bethesda , IT Support Specialist, IT / Software / Systems , Bethesda, Maryland

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