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Senior Technical Writer

Company: Shiji Group
Location: Bethesda
Posted on: March 26, 2020

Job Description:

Part of Shiji GroupIn 2007 Infrasys was acquired by the Shiji Group. Managed as an independent entity within the group, Infrasys continued to grow and evolve with new resources provided by Shiji. The Infrasys team started building a cloud-based platform that was launched in 2012 as part of the bigger network of platforms within Shiji Group.Infrasys was created in 1994, at the time many restaurants were still using manual pen and paper systems to manage their properties. Infrasys' founders started working on a system that would help improve restaurant management. What they didn't know was how big it would become. After working with restaurants for a few years, The Shangri-La hotel group decided to implement Infrasys in their hotels. This marked Infrasys' entrance into the world of hotels. The Infrasys team decided to open offices around Asia Pacific to manage the demand that was coming. Hong Kong Disneyland adopted Infrasys technology, and shortly after, Infrasys was integrated into the Shiji Group portfolio. Shiji Group has provided Infrasys with the resources to grow outside of the Asia Pacific region.JOB SUMMARY A Senior Technical Writer is specifically responsible for:Working with internal teams to obtain an in-depth understanding of the product and the documentation requirements.Independently authoring new documentation based on research, interviews with subject matter experts, use cases, user stories, feature requirements, and on-hand experience with the product.Anticipating content changes and proactively researching product changes to determine scope of edits for assigned areas of documentation.Consuming technical information and transforming it into easy-to-understand user interface text, online help, and developer guides.Producing high-quality documentation that meets applicable standards and is appropriate for its intended audience.Creating tutorials (videos) to help end-users use a variety of applications.Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities.Proofreading and editing documentation to ensure consistency of language and style as well as correct application of templates.Creating and maintaining the information architecture.Successfully handling multiple tasks, projects, and initiatives at the same time while maintaining a professional presence.Other duties may be assigned.--KNOWLEDGE, SKILLS & ABILITIES Essential:Bachelor's degree in technical communications, information technology, English or a related degree, or an equivalent combination of education and experience.5+ years of technical documentation experience - Must have strong technical writing and editing skills, the ability articulate technical concepts for both technical and non-technical audiences, and detail-oriented.Experience with various forms of documentation delivery methods, including DITA/XML Authoring and HTML.Experience with graphics and video editing software.Experience working with Cloud applications preferred.Experience with API documentation preferred.Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner.Experience in writing and editing User Manuals, ReadMe First documents, Wikis, Presentations, Installation Manuals, and Feature Reference Guides.Strong problem-solver skills.Experience with Agile, Waterfall, and other development methodologies preferred.Self-starter: motivated and able to take initiative.Ability to travel both domestic and international.Applicant must be authorized to work in the US

Keywords: Shiji Group, Bethesda , Senior Technical Writer, IT / Software / Systems , Bethesda, Maryland

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