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Tier 2 Help Desk PC Technician

Company: Shabas Solutions LLC
Location: Bethesda
Posted on: October 11, 2020

Job Description:

We are looking for competent Tier 2 Help Desk PC technicians to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent PC technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Responsibilities The Tier-2 Help Desk PC Technicians will be responsible for performing a range of Support Services, PC Installation Services, and Data Migration services, to include: * Respond to customer requests * Setup and manage Customer PC refresh schedule; perform PC refresh installations; develop new PC installation documentation * Degauss IT equipment; decommission media * Stock, store, and inventory of IT equipment and supporting accessories and devices * Coordinate for IT equipment receipt, shipment, and delivery of IT equipment * Configure imaging stations; configure and install IT equipment, Office software * Prepare, Validate and Deliver customer refresh PCs * Conduct follow up appointments with customers in-person or by phone * Troubleshoot, resolve, and document reported problems\issues * Manage tickets within the established SLAs * Automate the transfer of users data from the legacy to new computers. * Scope of work may include laptops, tablets and workstations. Requirements * The position requires a BA/BS degree (or equivalent) and at least five (5) years of relevant experience. * A+ certification (equivalent or higher) * US Citizenship required * Must have experience delivering on a federal government contract * Excellent organizational, communication and computer skills. * Must be proficient in relevant tools and applications such as but not limited to Office 365 applications such as Sharepoint and Teams, IT asset management software such as ServiceNow, ConnectWise, and IT Glue, migration tools such as USMT and LapLink. * Tech savvy with working knowledge of office automation products, databases and remote control * Good understanding of computer systems, mobile devices and other tech products * Proven ability to diagnose and resolve basic technical issues * Customer-oriented focus and an ability to resolve complex issues in a timely fashion * Strongly prefer candidates with active public trust clearance Please respond with your current resume and annual salary requirement. Only qualified candidates shall be contacted for follow up. No relocation is available. Physical Demands and Working Conditions: The characteristics described below are representative of those an employee may encounter while working at the facility: * Regular attendance and maintaining a good attendance record are an essential function of the job * Frequently required to sit, stand and walk. * Work in shifts * Possible weekend work * Travel within the DMV area NOTE: The job offer and duration is subject to contract award, completion of a successful candidate background check, approval by the client, satisfactory performance, and availability of funding. Benefits * Retirement plan with company match * Competitive salaries with opportunity for performance bonuses * Opportunity for growth * Health, Vision and Dental Coverage * Basic Life and AD&D Benefit Coverage * Short and Long Term Disability Coverage * Flexible Spending Accounts: * Healthcare * Dependent Care Assistant Program * Transportation Reimbursement Account * Parking Reimbursement Account * Employee Referral Bonus Program * Paid Time Off (PTO) * Paid Sick Leave * Paid Federal Holidays

Keywords: Shabas Solutions LLC, Bethesda , Tier 2 Help Desk PC Technician, IT / Software / Systems , Bethesda, Maryland

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