Cloud System Administrator (Job #6320)

Location: Bethesda
Posted on: April 8, 2021

Job Description:

Responsibilities include:

Work closely with customers and other team members to troubleshoot complex customer issues and document solutions.

Management and operation of AWS, Microsoft and other public and private Cloud technologies

Tasks related to risk management and security compliance including vulnerability scanning, Software, OS, Database and application patching and upgrades, measured against SLAs.

Complete data backup and restore tasks

Manage assigned tickets to ensure SLA compliance and customer satisfaction.

Provide root-cause analysis, contribute to knowledge base, and provide recommendations for continuous improvements to workflow, process, and technology.

Required Skills

Experience and understanding with Cloud and Virtualization technologies

Understanding of operating systems including, but not limited to:

Windows Server 2003, 2008, 2008 R2, 2012

Red Hat Linux / CentOS Linux

Understanding of various services such as DNS, SMTP, SNMP, SSL and SSH.

Experience supporting one or all of the following

CMS/Collaboration systems such as SharePoint, Sitecore, Drupal, Wordpress

Application Virtualization such as AppV, XenApp or Xendesktop

Enterprise Systems – Exchange, Dynamics, Active Directory, etc..

Understanding of ITIL processes including Service Desk, Incident, Problem, Change and Configuration Management

Experience applying written and verbal communication skills effectively to include the following:

Analytic, Organization, and Customer Service Skills

Problem solving skills; the ability to manage multiple tasks under pressure and tight deadlines.

Must be able to work a flexible schedule and support 24/7/365 environments

Required Experience

5 yrs Systems Administration experience supporting enterprise datacenter /cloud solutions

Related technology certification preferred

AWS Solution Architect/SysOps, MCSA/RHCT/SCSA/LPIC

Server+, Network+, or Security+ certification

Bachelor?s degree or equivalent experience desirable

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