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Helpdesk-Technology Support Assistant-Maryland (Columbia)

Company: Sandy Spring Bank
Location: Bethesda
Posted on: April 30, 2021

Job Description:

Helpdesk-Technology Support Assistant-Maryland (Columbia) About Us Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of clients and communities in the Washington, D.C. region for 150 years? If so, Sandy Spring Bank may be the perfect fit for you! Sandy Spring Bank is a growing financial services company focused on creating remarkable experiences for our employees, clients, shareholders and communities. We are proud to be recognized for the12th consecutive year by Forbes magazine as one of the top 50 "Most Trustworthy" corporations in America. Our values run deep in integrity, relationship building and community outreach. To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a desirable place to work and build a career. About The Job Location: Maryland (Columbia) Hours: Mon-Fri 7:30am-4pm occasional 1/2 day on Saturday Sandy Spring Bank is currently recruiting a Technology Support Assistant in the Technology Management Department. If you are the chosen candidate, you will work under the guidance of the IT staff and management helping to provide assistance and support to bank personnel on, bank computer equipment and software; be responsible for assisting and supporting the IT department personnel by providing any assistance needed during troubleshooting, building or replacing software and hardware in various bank locations and, based on ability, installation and upgrading of software applications, and assisting the Help Desk and special projects as assigned. This is an entry level position offering on-the-job training and career growth working in a technical environment. Essential Job Functions: * Test, document and update procedures * Rebuild, reimage, upgrade, setup and deliver computers and printers * Learn or improve basic trouble shooting skills * Provide assistance with installation of hardware and software * Provide phone coverage and call dispatch * Add common solutions to the Help Desk knowledge base * Other duties as assigned Required Skills: * Basic computer skills with a combination of related work experience and/or technical training. Knowledge of Windows and the ability to quickly grasp technical concepts as well as experience supporting others with network printing, E-mail and desktop applications (MS Office). * Analytical writing skills and strong organizational/time management skills. * Strong interpersonal skills inclusive of a responsive, cooperative and professional demeanor. * Independent judgment and ability to interpret existing policies and procedures. * Ability to travel to remote company and/or client locations. * Mobility in and around work area and the ability to lift 40 pounds. Sandy Spring Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability, gender identity, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace. If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.

Keywords: Sandy Spring Bank, Bethesda , Helpdesk-Technology Support Assistant-Maryland (Columbia), IT / Software / Systems , Bethesda, Maryland

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