Cloud System Administrator (Job #6320)
Posted on: May 18, 2023
Work closely with customers and other team members to troubleshoot complex customer issues and document solutions.
Management and operation of AWS, Microsoft and other public and private Cloud technologies
Tasks related to risk management and security compliance including vulnerability scanning, Software, OS, Database and application patching and upgrades, measured against SLAs.
Complete data backup and restore tasks
Manage assigned tickets to ensure SLA compliance and customer satisfaction.
Provide root-cause analysis, contribute to knowledge base, and provide recommendations for continuous improvements to workflow, process, and technology.
Experience and understanding with Cloud and Virtualization technologies
Understanding of operating systems including, but not limited to:
Windows Server 2003, 2008, 2008 R2, 2012
Red Hat Linux / CentOS Linux
Understanding of various services such as DNS, SMTP, SNMP, SSL and SSH.
Experience supporting one or all of the following
CMS/Collaboration systems such as SharePoint, Sitecore, Drupal, Wordpress
Application Virtualization such as AppV, XenApp or Xendesktop
Enterprise Systems – Exchange, Dynamics, Active Directory, etc..
Understanding of ITIL processes including Service Desk, Incident, Problem, Change and Configuration Management
Experience applying written and verbal communication skills effectively to include the following:
Analytic, Organization, and Customer Service Skills
Problem solving skills; the ability to manage multiple tasks under pressure and tight deadlines.
Must be able to work a flexible schedule and support 24/7/365 environments
5 yrs Systems Administration experience supporting enterprise datacenter /cloud solutions
Related technology certification preferred
AWS Solution Architect/SysOps, MCSA/RHCT/SCSA/LPIC
Server+, Network+, or Security+ certification
Bachelor?s degree or equivalent experience desirable
Keywords: , Bethesda , Cloud System Administrator (Job #6320), IT / Software / Systems , Bethesda, Maryland
here to apply!