Sr. ServiceNow Developer
Company: General Dynamics Information Technology
Location: Bethesda
Posted on: May 25, 2023
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Job Description:
Clearance LevelOtherCategorySoftware
DevelopmentLocationBethesda, MarylandHybrid WorkplacePublic Trust:
NACI (T1)Requisition Type: RegularYour ImpactOwn your opportunity
to work alongside federal civilian agencies. Make an impact by
providing services that help the government ensure the well being
of U.S. citizens.Job DescriptionGDIT is currently seeking a
ServiceNow Developer in Bethesda, Maryland to support our
ServiceNow team. We are looking for a professional with a
successful recent track record in developing ServiceNow
applications.In this role, you will work as part of a
multi-disciplinary team of software developers and other IT
professionals to support, maintain, and enhance the ServiceNow ITSM
application in support of the NIH mission. You will join a highly
collaborative team focused on delivering high value to its
customers. You will work in close cooperation with other
developers, managers and product owners on project teams, as well
as work independently on smaller efforts with limited direct
supervision.This role is currently remote, but expected to go back
onsite in Bethesda, MD at some point in the future.Task and
responsibilities in this role include, but are not limited to the
following:Develop, maintain and enhance applications on the
ServiceNow ITSM platformImplement configuration/customization of
the ServiceNow application and facilitate the rollout of new
modules and configure Application UI and workflow.Support the team
in ServiceNow operations like User/ Group administration,
reporting, Metrics, SLAs, etc.Collaborates effectively with
ServiceNow users and Stakeholders to develop solutions and execute
changes.Maintain the procedures document to identify improvements
of the processes, standards, policies, working methods, and tools
and ensure that the tool configuration consistency across
development, testing and production environments.Prepare and
maintain up to date documentation for internal and external
customers.Be available for on-call rotation to support any
production issues impacting ServiceNow or its related systems
within the enterprise supported by the team.Provide off-hours
coverage and support for maintenance during outage windows.Perform
unit testing and assist with quality assurance.Collaborate with
DevOps and infrastructure teams to create sound automation
solutions. Troubleshoot automation issues and find practical
solutions to address barriers, enabling forward movement in the
application lifecycle.Support and enhance reporting solutions both
within ServiceNow and through external reporting solutions to
support the customer's requirements.Contribute to the team's
efforts to consistently meet the KPIs and goals set by the
customerCommunicate with the customer in non-technical terms,
understand their business requirements, and provide suitable
solutions.Work on continuous improvement by sharing experiences and
knowledge within the teamProvide quality and consistent service to
the customer.Required Skills:BS in Computer Science or Information
Systems related discipline and minimum of five years related
experience or the equivalent experience/educationFive years
supporting IT systemsJava/JavaScript development
experienceExperience in developing scriptsReport creation in
multiple environments, including maintenance and automationAbility
to obtain a Public TrustDesired Skills:Prior experience
implementing and deploying the core suite of ITSM applications
(Incident, Problem, Change, Domain Separation)Prior experience
developing solutions across the ServiceNow platform that leverage
the automation and integration capabilities of ServiceNow.Any
ServiceNow certifications is a plusITIL FoundationsEffective
communication skillsCollaborating and communicating effectively
with multiple teams and customers.Good organizational and
analytical skills
Keywords: General Dynamics Information Technology, Bethesda , Sr. ServiceNow Developer, IT / Software / Systems , Bethesda, Maryland
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