Telecommunications Engineer
Company: ABBTECH Professional Resources
Location: Bethesda
Posted on: May 26, 2023
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Job Description:
Clearance: Secret
Minimum certification for DoD 8570 / DoDI 8140 IAT-2.
Onsite Position in Bethesda, MD
This resource is a highly-skilled field engineer capable of
advanced diagnostics and troubleshooting on multiple technology
platforms, including Avaya CM, AES, CMS, ACR, voice mail, Avaya /
Verint WFO call recording, IVR, Forum, Verasmart, speech analytics,
and CTI components. The Lead Engineer will maintain current
certifications for the customer's CM, voice mail, and contact
center products. They will be primarily responsible for resolving
any problems with proper UC-specific system operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Implementation, management, maintenance, and troubleshooting of
Voice System components, network regions and related VLANs, and
subscriber moves/adds/changes/deletions requested via the
customer's ticket system(s) or at the specific request of the
customer's COR
Assist the customer with establishment of Voice System programming
standards
Meet with end-user individuals and departments to collect
mission-specific Voice service requirements
Independently troubleshoot Voice System component and- network
regions and associated VLANs to identify root causes, isolate
issues, and resolve potential system anomalies or service
outages
Review system logs to proactively identify potential issues.
Make recommendations for system improvements based on industry
recommended practices
Maintains Voice System components in operational condition with
support of O&M Program Team
Review Voice System component software versions and patch levels to
identify and apply updates in collaboration with the Server Admin,
ensuring systems are maintained and operating on current, supported
software versions
Perform preventative maintenance and diagnostics
Provide Tier I and II triage functions such as repair and restore
functions in the event of component failure or system outage
Work with Tier III Technical Assistance Center (TAC) engineers at
the Contractor's organization and Tier IV engineers at the
manufacturer's TAC to resolve complex issues as applicable.
Comfortably interact with customer and peers to perform required
job functions
Work under pressure, prioritizing and handling a variety of
concurrent work assignments.
Minimum certification for DoD 8570 / DoDI 8140 IAT-2.
DoD Secret clearance
ABBTECH is an EOE/Minorities/Women/Disabled
Individuals/Veterans
Keywords: ABBTECH Professional Resources, Bethesda , Telecommunications Engineer, IT / Software / Systems , Bethesda, Maryland
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