Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
Company: General Dynamics Information Technology
Location: Savage
Posted on: July 11, 2025
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Job Description:
Type of Requisition: Regular Clearance Level Must Currently
Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top
Secret SCI Polygraph Public Trust/Other Required: None Job Family:
Help Desk Job Qualifications: Skills: Customer Service, Help Desk
Support, Troubleshooting Certifications: None Experience: 4 years
of related experience US Citizenship Required: Yes Job Description:
Help Desk Technician MIDS: 2200-0600 Transform technology into
opportunity as a Help Desk Technician with GDIT. A career in
enterprise IT means connecting and enhancing the systems that
matter most. At GDIT you’ll be at the forefront of innovation and
play a meaningful part in improving how agencies operate. At GDIT,
people are our differentiator. As a Help Desk Technician you will
help ensure today is safe and tomorrow is smarter. HOW A HELP DESK
TECHNICIAN WILL MAKE AN IMPACT ? Provide technical support and
troubleshooting to network, desktop, and/or systems hardware and
software ? Resolve technical problems and answers queries by
telephone or self-service ticket in support of internal and/or
outside customer computer hardware, software, network,
system/application access, and telecommunications systems. ?
Diagnose, identify, isolate, and analyze problems utilizing
historical database records. ? May route calls to product line
specialists, application, or system support specialists. ? Maintain
and update records and tracking databases. Alert management to
recurring problems and patterns of problems. WHAT YOU’LL NEED TO
SUCCEED: Required Education and Experience*: Help Desk Technician
IV - AA/AS and 5 years of experience *Years of experience can count
in place of education and education can count in place of years of
experience in some cases. Required Certifications: Security CE PWS
9.1 ( ITIL, A, HDI-CSR, MS 365) TS/SCI and CI Polygraph Required;
US Citizenship Required Location: Customer Site GDIT IS YOUR PLACE:
? 401K with company match ? Comprehensive health and wellness
packages ? Internal mobility team dedicated to helping you own your
career ? Professional growth opportunities including paid education
and certifications ? Cutting-edge technology you can learn from ?
Rest and recharge with paid vacation and holidays The likely hourly
rate for this position is between $33.52 - $45.34. This is not,
however, a guarantee of compensation or salary. Rather, salary will
be set based on experience, geographic location and possibly
contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40 Travel Required: None T elecommuting
Options: Onsite Work Location: USA MD Annapolis Junction Additional
Work Locations: Total Rewards at GDIT: Our benefits package for all
US-based employees includes a variety of medical plan options, some
with Health Savings Accounts, dental plan options, a vision plan,
and a 401(k) plan offering the ability to contribute both pre and
post-tax dollars up to the IRS annual limits and receive a company
match. To encourage work/life balance, GDIT offers employees full
flex work weeks where possible and a variety of paid time off
plans, including vacation, sick and personal time, holidays, paid
parental, military, bereavement and jury duty leave. To ensure our
employees are able to protect their income, other offerings such as
short and long-term disability benefits, life, accidental death and
dismemberment, personal accident, critical illness and business
travel and accident insurance are provided or available. We
regularly review our Total Rewards package to ensure our offerings
are competitive and reflect what our employees have told us they
value most. We are GDIT. A global technology and professional
services company that delivers consulting, technology and mission
services to every major agency across the U.S. government, defense
and intelligence community. Our 30,000 experts extract the power of
technology to create immediate value and deliver solutions at the
edge of innovation. We operate across 50 countries worldwide,
offering leading capabilities in digital modernization, AI/ML,
Cloud, Cyber and application development. Together with our
clients, we strive to create a safer, smarter world by harnessing
the power of deep expertise and advanced technology. Join our
Talent Community to stay up to date on our career opportunities and
events at gdit.com/tc . Equal Opportunity Employer / Individuals
with Disabilities / Protected Veterans
Keywords: General Dynamics Information Technology, Bethesda , Help Desk Tech - MIDS - TS/SCI w. CI Polygraph, IT / Software / Systems , Savage, Maryland
