SDT - Senior
Company: Go Intellects Inc
Location: Washington
Posted on: February 13, 2026
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Job Description:
Job Description Job Description SDT - Senior -Long-Term Contract
(Government) Position Title: Project Manager Master Work
Arrangement : Hybrid Worksite Address: Washington, DC Interviews:
Either Webcam or In Person Job Description: Short Description :
Service Desk Technician - Senior Complete Description : The Service
Desk Technician - Senior provides technical support for customers
who experience computer and software issues in the areas of
standard Windows desktop applications as well as applications
developed by the client and its vendors. This position serves as
the first point of contact for troubleshooting hardware and
software problems. Duties & Responsibilities: a. Respond to service
requests and service incidents reported by client staff via phone,
email, or web portal. Ensure information is accurately entered into
the ticketing system and that all assigned tickets are tracked and
managed to resolution within defined service level agreements. b.
Ability to provide tier 1 and tier 2 support for a Windows-based
desktop environment, including common desktop applications such as
Microsoft365 and Adobe, as well as managing user accounts and
Active Directory. c. Ability to provide tier 1 and tier 2 support
for iOS-based mobile devices, including common mobile-based
applications such as email, Microsoft365, and authentication
applications. d. Configure and deploy PCs, laptops, printers,
mobile phones, tablets, and other desktop IT assets. e. Interact
with network team and application development teams to restore
services and/or identify and correct issues. f. Simulate or
re-create user problems to resolve incidents. g. Recommend system
modifications to reduce user problems and service incidents.
Required Experience: At least five (5) years of experience in the
following: a. Providing help desk support for the Windowsoperating
system,Windows-based applications and databases, and AD account
management; b. Providing help desk supportfor iOS devices,
iOS-based applications, and iCloud accountmanagement; c.
Configuring, imaging,and deploying Windowsbased laptops, printers,
and desktop assets; d. Workflow management applications such as
ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. ITIL v4 Foundation f.
CompTIA A certification Preferred Experience: At least five (5)
years of experience in the following: a. Endpoint protection and
management toolssuch as CiscoAMP, Absolute, or HP SureClick; b. IT
asset management andtracking tools such as Oomnitza, ServiceNow,
Ivanti, or BMC Helix.
Keywords: Go Intellects Inc, Bethesda , SDT - Senior, IT / Software / Systems , Washington, Maryland
