FLEX Senior Technology Analyst - ITAM
Company: Marriott Hotels Resorts
Location: Bethesda
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY The Senior ServiceNow Technology Analyst
– IT Asset Management is responsible for the end-to-end domain
architecture, design, development, and technical governance of
ServiceNow capabilities supporting Software Asset Management (SAM
Pro), Hardware Asset Management (HAM Pro), and the broader
Technology Asset Management (TAM) ecosystem. This role serves as
the technical authority for SAM and HAM, ensuring the ITAM solution
is optimized for lifecycle governance, data accuracy, automation,
scalability, compliance, and enterprise integration, while also
advancing the maturity and usability of the SAM and HAM Workspaces.
The analyst is expected to evaluate, design, and deliver targeted
workspace enhancements, including configuration and lightweight
customization where appropriate, to ensure the SAM and HAM
Workspaces are fit for purpose for Marriott’s operational,
compliance, and reporting needs—without compromising upgrade safety
or platform standards. The analyst partners closely with the
ServiceNow Platform team, CMDB/CSDM architects, SAM/HAM process
owners, lifecycle managers, and cross functional stakeholders to
identify workspace improvement opportunities, introduce intuitive
workflows and role based experiences, and deliver value at speed
while maintaining platform integrity, upgrade safety, and audit
readiness. Key Responsibilities Own the domain architecture and
technical design for ServiceNow SAM Pro and HAM Pro within TAM
Serve as the technical authority and escalation point for ITAM
domain architecture, integrations, and data model decisions Design
scalable, upgrade safe solutions supporting the full asset
lifecycle Ensure strong alignment between Asset Management and CMDB
using CSDM standards Architect integrations between ServiceNow and
enterprise systems (Procurement, Finance, Intune, endpoint
management, inventory tools) Establish technical standards, design
patterns, and architectural guardrails for SAM/HAM Partner with
TAM, Procurement, Finance, Security, and Operations to translate
business requirements into technical solutions Support platform
upgrades and adoption of new ServiceNow SAM/HAM capabilities
Expected Outcomes Increased enterprise visibility across hardware
and software assets Accurate and trusted Asset–CMDB alignment
supporting operational and financial decision making Improved
software license compliance and reduced audit risk Automation of
the procurement to asset lifecycle, reducing manual effort and
cycle time Improved data quality from discovery sources (e.g.,
Intune, ServiceNow ACC-V, SCCM) and procurement integrations
Scalable, standardized architecture supporting global TAM expansion
and maturity Reduction of technical debt through upgrade safe, out
of the box first design Enhanced reporting and insights enabling
cost optimization, lifecycle planning, and risk management At
Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Bethesda , FLEX Senior Technology Analyst - ITAM, IT / Software / Systems , Bethesda, Maryland
