Senior Manager, Loyalty Product Development & Management (Digital Products)
Company: Marriott Hotels Resorts
Location: Bethesda
Posted on: April 1, 2026
|
|
|
Job Description:
Description JOB SUMMARY The Sr. Manager, Loyalty Product
Development & Management (Digital Products) will be a key
contributor in development of new and management of existing
consumer-facing Loyalty digital products (e.g., Points Purchase
Program, Air Car, Points Transfer, and Eat Around Town). Day-to-day
management of digital products includes working with
cross-discipline teams (e.g., Loyalty Marketing, Finance, Global
Technology) to achieve product goals, drive growth through product
optimization, and maintain key vendor relationships. New product
evaluation, development and management will require a strong
capacity for market research, competitive analysis, strategy
setting, business case development, and product activation in a
fluid environment characterized by considerable ambiguity. Success
in this role requires strong strategic thinking, attention to
detail, an ability to consolidate and synthesize key information
for senior leaders, and a willingness to be tested on complex
projects and initiatives. CANDIDATE PROFILE Education and
Experience 4-year degree from an accredited university in Business
Administration, Hospitality Management, or related major; or
equivalent experience. 5 years’ experience in the hospitality
industry, loyalty, or relevant consulting, marketing, product
development/management experience, demonstrating progressive career
growth and a pattern of exceptional performance. Demonstrated
ability to coordinate multi-disciplinary teams to deliver complex
projects on-time and within budget. Experience with program
management, including governance and reporting process design, risk
escalation/resolution, and design/facilitation of strategic working
sessions. Proven experience introducing and implementing cutting
edge ideas; conception through final delivery. Preferred Master in
Business Administration (MBA) CORE WORK ACTIVITIES Product and
Strategy Leadership Communicates program results and key trends to
senior management. Regularly researches the loyalty market,
competitive activities, and an overall program performance to
ensure Marriott’s products lead the market. Support development of
strategic initiatives, new product evaluation, and product
management in furtherance of Loyalty strategy. Support coordination
of cross-functional working teams comprised of senior discipline
experts including, but not limited to, representatives from Global
Technology, Digital, Loyalty Operations, Global Operations, Global
Brands, Human Resources, Cards, Finance, Customer Experience, CEC
to meet project objectives. Develop presentations related to the
project execution/status, new product evaluation, and Digital
Product management for senior management and other key stakeholders
(e.g., owners, associates, customers). Provide ongoing monitoring
of progress against program and project-level milestones /
performance metrics, developing and maintaining reporting on these
items (and any associated risks/issue) to leadership. Strategy
Execution Support initiatives on behalf of the Loyalty organization
to drive change within Loyalty and across Marriott International
with the following responsibilities: Develop/coordinate development
of high-quality deliverables and work products in support of the
project. Monitor and provide constructive feedback on work products
produced by other members of the Loyalty Team. Participate in
review cycles at key milestones & provide perspectives to manager
related to project management decisions. Actively participate in
strategy sessions, contributing materially to strategy development
Support development and activation of complex implementation plans.
Ensure timely delivery against milestones. Managing Work, Projects,
and Policies Develops specific goals and plans to prioritize,
organize, and accomplish work Provides direction and assistance to
other teams regarding projects. Determines priorities, schedules,
plans and necessary resources to ensure completion of any projects
on schedule. Analyzes information and evaluates results to choose
the best solution and solve problems. Thinks creatively and
practically to develop, execute and implement new plans or
programs. Generates and provides accurate and timely results in the
form of reports, presentations, etc. Leading Discipline Team
Champions leaders’ vision for product and service delivery. Works
with peers to develop and implement strategies and goals.
Communicates a clear and consistent message regarding goals to
produce desired results. Makes and executes the necessary decisions
to keep work moving forward toward achievement of goals. Provides
targeted and timely communication of results, achievements and
challenges to peers, and leaders. At Marriott International, we are
dedicated to being an equal opportunity employer, welcoming all and
providing access to opportunity. We actively foster an environment
where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of
culture, talent, and experiences of our associates. We are
committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Keywords: Marriott Hotels Resorts, Bethesda , Senior Manager, Loyalty Product Development & Management (Digital Products), IT / Software / Systems , Bethesda, Maryland
