IT Systems & Support Specialist On-Site

Company: Zoologee
Location: Savage
Posted on: April 3, 2026

Job Description:

Job Description Job Description About the Role Zoologee is looking for a hands-on IT Systems & Support Specialist to help stabilize and evolve our IT environment as the business continues to grow. As a growing company, our technology environment continues to evolve alongside our operations. This creates both challenges and opportunities — offering the right candidate the ability to take ownership, grow with the role, and expand responsibilities over time. This is an on-site role working closely with our team and external IT partner to ensure reliable systems, fast issue resolution, and continuous improvement. What You’ll Do - Provide day-to-day IT support across office and warehouse environments - Troubleshoot hardware, software, and user access issues - Support and maintain business-critical systems, including ERP and other enterprise applications - Assist with server environment, including backups and basic administration - Support and troubleshoot multi-site network connectivity - Support Microsoft 365, user accounts, devices, and remote access (RDS/VPN) - Work with our external IT partner on escalations, infrastructure, and security-related topics - Coordinate and help drive system improvements, upgrades, and migrations in collaboration with external partners - Support specialized equipment such as printers, embroidery machines, and warehouse devices - Help improve processes and reduce recurring issues What We’re Looking For - 4–7 years of hands-on IT experience in a business environment - Strong troubleshooting capability across systems, network, and user environments - Experience supporting or working with business-critical / enterprise applications (ERP or similar) - Working knowledge of server environments, backups, and system reliability concepts - Familiarity with multi-site network environments and connectivity troubleshooting - Comfortable coordinating with external IT providers and taking ownership of internal IT priorities - Ability to operate independently in a fast-paced, evolving environment - Strong communication skills with both technical and non-technical users Nice to Have (Preferred) - Experience in warehouse, distribution, or operational environments - Exposure to ERP implementation or system rollouts - Experience supporting specialized or production-related equipment - Familiarity with RDS, VPN, and remote access environments Why Join Zoologee - Growing company with opportunity to make a real impact - Hands-on role with variety (not just ticket support) - Opportunity to be involved in system improvements and ERP initiatives Company Description We are a Plush Toy distribution company. Our customers are located primarily throughout the United States and Canada. Our customer base consists of Zoos, Aquariums, Resorts, Amusement Parks, National Parks, Beach Stores, Airport stores, Grocery and more. You can also see a full complement of our products on Amazon. https://www.zoologee.com/ Company Description We are a Plush Toy distribution company. Our customers are located primarily throughout the United States and Canada. Our customer base consists of Zoos, Aquariums, Resorts, Amusement Parks, National Parks, Beach Stores, Airport stores, Grocery and more. You can also see a full complement of our products on Amazon. https://www.zoologee.com/

Keywords: Zoologee , Bethesda , IT Systems & Support Specialist On-Site, IT / Software / Systems , Savage, Maryland