Junior Desktop Support Engineer

Company: CompCamp, Inc.
Location: Bethesda
Posted on: April 3, 2026

Job Description:

Job Description Job Description NIH/National Institutes of Health Building and maintaining Windows 7 and Windows 11 desktop images according to industry best practices. Configuring and supporting workstations and printers in a Windows networked environment. Customer support and communication skills Support of handheld devices/Smartphones including Android and iPhone Developing, implementing, and maintaining necessary application integrations according to industry and vendor standards. Overseeing the analysis and testing of new and upgraded software, including the development and maintenance testing plan for software. Works closely with the development team to coordinate testing, piloting, deployment of software, training for customers and support team(s). Automating the deployment of images and applications. Ensuring desktop images are updated on a regular basis, including documentation and communicating changes. Troubleshooting application errors or applications not operating accurately, including isolating problems, collaborating about options, and implementing a resolution. Works with vendor as necessary to resolve escalated issues. Maintaining clear and detailed documentation on all Windows images and associated technologies. Assisting with research and development efforts for desktop virtualization Assisting with emerging technology research and evaluation Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards. Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management. Very importantly, this role requires the ability to apply critical thinking while troubleshooting a technical problem, expert knowledge with Windows 7, desktop and virtualization software, and desktop management tools. The ideal candidate will have the ability to provide a high level of customer service and be able to effectively communicate both verbally and in writing; engage in many projects simultaneously; follow-through and ensure issues get resolved; and have superior organizational skills. Required Experience:- - Minimum experience of 3 (no more than 5) year in a large corporate environment preferably in an Federal Government agency - Customer support and communication skills Desired Skills: - Experience in supporting Mac OS systems - Microsoft Windows server administration experience - Previous NIH/HHS experience Highly desired Certifications: MCP/MCSE/MCSA, A , Network , Security Education:- A.A. in Computer Science or equivalent with 2 years of relevant experience or B.S. with 2 years of relevant experience. Company Description With more than 24 years of experience solving complex technical problems for federal government customers in a variety of industries, CompCamp, Inc. is a highly diversified information technology company with a broad range of expertise in supporting scientific, program management, and administrative communities. The personnel fulfilling tasks understand that they must work together as an integrated team to ensure the most efficient and effective customer support. Each team member cross-trains in all of the support areas and works with other team members within an integrated framework to ensure problems, solutions, and lessons learned are communicated so that first call resolutions are increased, trends are identified, root causes are resolved, and repeat problems are avoided. The key to our success is having flexible team members that have a clear understanding of performance metrics, are prepared to provide support where needed and have access to clear and accurate support documentation to ensure customers are supported correctly no matter the technician providing the support. Integrated into these processes and procedures is a quality control plan. This quality control oversight ensures that the procedures are being followed and that customer satisfaction is being accurately measured. Through the application of repeatable processes and procedures and the quality assurance oversight, we demonstrate an ability to enhance customer satisfaction and service efficiency while tailoring the system to accommodate the unique needs of your customer base support. The CompCamp, Inc. Technical Support Team takes pride in our more than 16 years of success providing quality technical support and exemplary customer service. Company Description With more than 24 years of experience solving complex technical problems for federal government customers in a variety of industries, CompCamp, Inc. is a highly diversified information technology company with a broad range of expertise in supporting scientific, program management, and administrative communities. The personnel fulfilling tasks understand that they must work together as an integrated team to ensure the most efficient and effective customer support. Each team member cross-trains in all of the support areas and works with other team members within an integrated framework to ensure problems, solutions, and lessons learned are communicated so that first call resolutions are increased, trends are identified, root causes are resolved, and repeat problems are avoided. The key to our success is having flexible team members that have a clear understanding of performance metrics, are prepared to provide support where needed and have access to clear and accurate support documentation to ensure customers are supported correctly no matter the technician providing the support. Integrated into these processes and procedures is a quality control plan. This quality control oversight ensures that the procedures are being followed and that customer satisfaction is being accurately measured. Through the application of repeatable processes and procedures and the quality assurance oversight, we demonstrate an ability to enhance customer satisfaction and service efficiency while tailoring the system to accommodate the unique needs of your customer base support. The CompCamp, Inc. Technical Support Team takes pride in our more than 16 years of success providing quality technical support and exemplary customer service.

Keywords: CompCamp, Inc., Bethesda , Junior Desktop Support Engineer, IT / Software / Systems , Bethesda, Maryland