BethesdaRecruiter Since 2001
the smart solution for Bethesda jobs

Desktop and Customer Support Manager

Company: General Dynamics Information Technology
Location: Bethesda
Posted on: May 14, 2020

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: No Suitability Required Public Trust/Other Required: NACI (T1) Job Family: Field Engineering Job Description: GDIT is seeking a Desktop and Customer Support Manager to provide customer service leadership to the CIT Desktop Support team with the National Institutes of Health, Center for Information Technology (NIH/CIT).  In this role, you will promote positive customer service oriented methodologies and promote CIT services to customers. Manage and monitor Incidents and Problems Records using the ServiceNow platform. We are seeking a proactive, customer service minded individual with strong communication skills to support to our clients; NIH employees and scientists. RESPONSIBILITIES Provide guidance to the Deskside Team for customer interactions Monitor Incident and Problem ticket queues to ensure the deskside team is meeting performance and satisfaction metrics Develop and maintain customer satisfaction metrics Implement and promote customer service best practices Provide oversight of customer ticket queue for users based out of this location and remotely Coordinate and balance scheduling special projects with daily duties for desktop technicians Continuous desktop support process development and improvement Coordinates and collaborates with the NIH Service Desk and Knowledge Management Position is for full time employment and will work Monday - Friday 8 - 5 pm schedule.  Based at the customer site in Bethesda MD QUALIFICATIONS Required Skills and Experience: BA/BS and 5 plus years of experience or equivalent experience of both. Customer Service minded individual with strong and written and verbal communication skills 5+ years of working knowledge of End User Computing (Desktop etc.) and associated technologies 5+ years of face to face customer service experience. 2+ years in experience in reviewing program documentation i.e. Requirements, SLA’s, SOW, RFP’s 3+ years in experience in delivering/facilitating customer meetings and presentations 2+ years experience direct employee management Desired Skills and Experience: Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) Microsoft Windows (7, 8.1,10) ServiceNow ITSM Service Desk Experience (ITIL) ITIL Certification PMP Certification Scheduled Weekly Hours: 40 Travel Required: None T elecommuting Options: Some Telecommuting Allowed Work Location: USA MD Bethesda Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bethesda , Desktop and Customer Support Manager, Other , Bethesda, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hair Stylist - Monroe Street Market
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Chantilly
Posted on: 06/5/2020

Quantitative Analytics Specialist 3- Credit and PPNR Modeling
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application for (more...)
Company: Wells Fargo Bank
Location: Leesburg
Posted on: 06/5/2020

Registered Nurse RN
Description: DaVita is seeking a Registered Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage (more...)
Company: DaVita
Location: Lancaster
Posted on: 06/5/2020


Operations Systems Engineer
Description: At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future (more...)
Company: Boeing
Location: Chantilly
Posted on: 06/5/2020

Class A CDL Team Truck Drivers
Description: Your OTR team can earn up to 165,000 - or much more Doubles
Company: U.S. Xpress
Location: Leesburg
Posted on: 06/5/2020

Security Officer - DoD Cleared - Allied Universal
Description: At Allied Universal----our Security Professionals assist clients, and the public at large, by providing essential jobs that keep our communities safe and secure. --During this time, we need your help (more...)
Company: Allied Universal
Location: Chantilly
Posted on: 06/5/2020

Regional Testing Coordinator
Description: Caliper - A CorTech Company, a temporary staffing company has 10 immediate openings. This position will work 40 hours per week, Monday through Friday.Job OverviewPurpose of Position:The Regional Testing (more...)
Company: CorTech LLC
Location: Leesburg
Posted on: 06/5/2020

Cloud Infrastructure Systems Engineer
Description: .. br br Peraton is seeking a Mid-Level Systems Engineer in Chantilly, VA to support our Intelligence Community customer as part of a highly talented, highly motivated and high-performing team. As (more...)
Company: Peraton
Location: Chantilly
Posted on: 06/5/2020

Systems Engineer
Description: Job Summary br br ASSIGNMENT DESCRIPTION: Systems Engineers apply a structured approach to design and implementation of systems and processes. They capture and translate mission and customer requirements (more...)
Company: National Geospatial Intelligence Agency
Location: Chantilly
Posted on: 06/5/2020

Security Officer - DoD Cleared
Description: At Allied Universal----our Security Professionals assist clients, and the public at large, by providing essential jobs that keep our communities safe and secure. --During this time, we need your help (more...)
Company: Allied Universal
Location: Chantilly
Posted on: 06/5/2020

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Bethesda RSS job feeds