Desktop Technician

Company: General Dynamics Information Technology
Location: Bethesda
Posted on: May 14, 2020

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: No Suitability Required Public Trust/Other Required: Job Family: Field Engineering Job Description: GDIT is currently seeking a Desktop Technician in Bethesda, Maryland to join our team. In this role you will be a change agent by supporting the National Institutes of Health to the on behalf of the Center for Information Technology (CIT) to help ensure the success of the NIH mission. RESPONSIBILITIES: Provide excellent customer service and quick resolution of technical issues for NIH employees and scientists Support Tier 2 on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, iPads and associated peripherals. Troubleshoot and resolve issues involving Microsoft Windows, macOS, desktop applications. collaboration tools, shared drives, email and other technologies. Support Microsoft Office 365 and Active Directory products Using ServiceNow to document solutions in a clear and accurate manner so that resolutions are pushed to the lowest level. Serve as company liaison with customer on administrative and technical matters. Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner. Configures and installs desktop and laptop computers following standard procedures, isolates and resolves technical problems with individual computers, answers user questions about hardware and software, completes special projects and assignments. QUALIFICATIONS: Required Skills and Experience: Bachelors degree and 2+ years experience (or equivalent combination of education and experience) Experience with on-site and/or remote installations and troubleshooting Strong communication skills and end-user support skills are a must Strong Windows applications and PC experience Experience with Mac/Apple devices both mobile, desktop, and laptops for 6+ months Experience providing Mail Support to including Microsoft Outlook 2013 or 2016 Experience providing Network Support: Knowledge of LAN, Wireless, and VPN troubleshooting Experience troubleshooting Blackberry and iPhone mobile devices; Blackberry Enterprise Server Knowledge and Apple iOS Ability to work flexible schedules to meet job requirements Strong documentation skills Strong problem analysis and resolution skills Exceptional interpersonal, customer service, presentation skills required to interact effectively with all levels of the organization Position requires the ability to interact effectively with customers and IT Pros across the organization Ability to regularly stand, walk between buildings on a large campus, move and lift computers, printers, monitors, and other hardware Ability to drive to various local locations Desired Skills and Experience: Experience troubleshooting MS Office 2016 and O365; and MS Office 2016 for Mac is a plus ServiceNow Ticket system experience WebEx and Cisco telepresence systems Experience creating IT documentation, especially for a Knowledge Base ITIL v3 certification is a plus or willing to obtain within 1 year Hold one of the following technical certifications is a plus - such as ACSP, MCP, MCDT, MCITP/MCSA, A+, Network+, Security+ Bachelors degree preferred ATTRIBUTES FOR SUCCESS Must be customer-focused with a proactive 'can-do' attitude and excellent time management skills. Position requires ability to talk, listen, and type. Scheduled Weekly Hours: 40 Travel Required: None T elecommuting Options: Telecommuting Not Allowed Work Location: USA MD Bethesda Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bethesda , Desktop Technician, Other , Bethesda, Maryland