Senior IT Support Specialist (Mac, Jamf)

Company: Get Well Network, Inc.
Location: Bethesda
Posted on: September 12, 2020

Job Description:

Senior IT Support Specialist (Mac, Jamf) ? IT

Bethesda, MD  •  ID: 831-621  •  Full-Time/Regular

REPORTING TO : Chief Information Security Officer

OPPORTUNITY :

As an IT Support Specialist, you will be managing the lifecycle of all IT assets coming into and out of the company. This individual will be responsible for equipment procurement and distribution across the organization. The Specialist will also be working with multiple departments and employees at all levels, as well as collaborating with other IT team members on desktop management and patching. This ideal candidate should have strong knowledge of JAMF and also be able to work independently while recommending and deploying automation where applicable.

GetWellNetwork’s IT team supports a mixed environment with Apple laptops and iPads as well as some Windows. We utilize the full Google Suite of products.

This position will be based out of our Bethesda, MD office. Until our COVID-19-related work-from-home policy is lifted, this position will be remote with limited requests to go into the office for infrastructure management.

RESPONSIBILITIES :

Procure, install and maintain IT hardware, as well as manage the incoming and outgoing physical inventory of IT assets

Re-deploy laptops, as needed, and deploy new equipment to end users

Support other team members in the use of scripting languages (bash/python) to automate tasks

Support other team members in desktop maintenance and patch management using JAMF/AutoPKGR for Apple and Desktop Central for Windows

Prepare hardware for recycling according to security requirements

Provide support for employees, including assistance with Audio Video technical support for internal meetings, Laptops and iPads and internal phone system

Help maintain hardware and software standards in conjunction

Help implement, support, and maintain policies and procedures

Assist with the deployment of IT security measures as tasked by Security

Develop end-user documentation and instructions

REQUIREMENTS :

Experience with Mac and Windows computers in an enterprise environment

Strong scripting abilities

Experience managing company assets

JAMF experience (certification is a plus)

A pro-active mind-set with a focus on constant improvement and automation

Strong technical problem-solving skills

Ability to take ownership of issues and know when to escalate or delegate, find creative ways to resolve problems

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

ABOUT YOU :

Experience working collaboratively with other groups within the technology organization, including Security and DevOps

Strong technical aptitude; analytical with excellent problem-solving abilities and creative resolution skills

Excellent troubleshooting and research skills

Strong communication skills

Ability to build relationships and collaborate with employees at all levels

Excellent consultative, analytical, and problem-solving skills

Ability to be flexible to change in a dynamic environment

Willingness to improve skills and stay up-to-date as technologies and methodologies change

Ability to work independently while supporting multiple projects and deadlines

Ability to work well under pressure and to meet deadlines as needed

ABOUT GETWELLNETWORK :

GetWellNetwork® is the Precision Engagement™ healthcare company. Our solutions engage patients and families, empower clinicians and deliver outcomes that matter. From inpatient to outpatient, to physician practices and urgent care clinics , to patients on the go , GetWellNetwork offers the only cross-continuum platform that performs across every care setting.

With more than 300+ employees across the U.S., GetWellNetwork is dedicated to changing the lives of millions of patients and families every year. If you're passionate about working in a high-growth, dynamic and innovative environment that is changing an industry, then we want to hear from you!

GetWellNetwork is an Equal Opportunity Employer.

Keywords: Get Well Network, Inc., Bethesda , Senior IT Support Specialist (Mac, Jamf), Other , Bethesda, Maryland